Join arenaflex, a leading provider of innovative medical solutions, as a dedicated Sleep Therapy Inbound Customer Service Representative in our Sleep Central Inbound Call Center. This exciting remote opportunity offers an immediate start and a competitive salary, along with a monthly bonus program with potential unlimited earnings.
**About arenaflex**
arenaflex is a national leader in providing cutting-edge medical solutions, empowering patients to manage their health and treatment at home. With a strong commitment to quality and customer care, we strive to make a positive impact on the lives of our patients and their families. Our team of dedicated professionals is passionate about delivering exceptional service and support, and we're looking for like-minded individuals to join our team.
**Overview and Responsibilities**
We're seeking a highly skilled and compassionate Sleep Therapy Inbound Customer Service Representative to join our team. As a key member of our Sleep Central Inbound Call Center, you will be responsible for providing exceptional customer service to our patients, addressing their questions and concerns, and ensuring timely fulfillment of product orders. Your primary responsibilities will include:
* Acting as a patient advocate to resolve questions or concerns
* Collecting patient, source information, and inputting data into e-Intake
* Completing thorough verification for products and services
* Developing and maintaining a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
* Making outbound calls as needed to collect patient data
* Managing all aspects of initial intake via high-volume inbound phone calls
* Processing related patient paperwork if assigned
* Processing tickets to ensure timely fulfillment of product orders
* Providing basic technical customer service assistance for CPAP equipment
* Providing education to patients and location employees on CPAP supplies
* Using e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input
**Essential Duties and Responsibilities**
* Acts as patient advocate to resolve questions or concerns
* Collects patient, source information, and inputs data into e-Intake
* Completes thorough verification for products and services
* Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
* Develops and maintains working knowledge of current products and services offered by arenaflex
* Makes outbound calls as needed to collect patient data
* Manages all aspects of initial intake via high-volume inbound phone calls
* Processes related patient paperwork if assigned
* Processes tickets to ensure timely fulfillment of product orders
* Prompt and regular attendance is required
* Provides basic technical customer service assistance for CPAP equipment
* Provides education to patients and location employees on CPAP supplies
* Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input
* Performs other duties as assigned
**Qualifications**
* Employment is contingent on:
+ Background investigation (company-wide)
+ Drug screen (when applicable for the position)
+ Basic Computer and Basic Internet skills test along with a Typing test
+ Valid driver's license in state of residence with a clean driving record (when applicable for the position)
* Education and/or Experience:
+ High school diploma or GED equivalent
+ One to three years of related prior work experience in a team-oriented environment
+ Experience in medical field and administrative record management
+ Strong customer service background
* Skills, Knowledge, and Abilities:
+ Effectively communicate in English; both oral and written, with physicians, employees, and patients to ensure questions and concerns are processed in a timely manner
+ Helpful, knowledgeable, and polite while maintaining a positive attitude
+ Interpret a variety of instructions in a variety of communication mediums
+ Knowledge of billing reimbursement and insurance policies and requirements preferred
+ Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
+ Knowledge of medical billing practices preferred
+ Maintain confidentiality and practice discretion and caution when handling sensitive information
+ Medical terminology
+ Multi-task along with attention to detail
+ Self-motivation, organized, time-management, and deductive problem-solving skills
+ Work independently and as part of a team
**Physical Demands**
* Lift minimum of 10lbs
* Prompt and regular attendance is required
* Requires close vision to small print on computer and/or paperwork
* Requires sitting, walking, standing, talking, or listening
**Machines, Equipment, and Technical Abilities**
* Email transmission and communication
* Internet navigation and research
* Microsoft applications including but not limited to Word, Excel (spreadsheets), etc.
* Office equipment; fax machine, copier, printer, phone, and computer
**arenaflex Information**
**Benefits**
* 401k
* Medical, Dental, and Vision
* Life Insurance and Disability
* Generous Paid Time Off and Paid Holidays
* Employee Discount Program
* Employee Recognition Program
* Bonus and Incentive Opportunities
* Mileage reimbursement (when applicable for the position)
* Telephone reimbursement (when applicable for the position)
**Why Join arenaflex?**
At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks to support our employees' physical, emotional, and financial well-being. Join our team and become part of a dynamic and innovative organization that's dedicated to making a positive impact on the lives of our patients and their families.
**How to Apply**
Ready to join arenaflex? The first step is easy. Click the "Apply Now" button below and we'll be in touch soon!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.
**Last Updated: 2024-10-01**