At arenaflex, we're dedicated to helping individuals navigate their federal student loans with compassion, clarity, and compliance. As a mission-driven organization, we're seeking highly motivated and detail-oriented Customer Service Representatives to join our team. This is a remote position, but to qualify, applicants must reside within a 75-mile radius of Augusta, GA. If you're passionate about delivering exceptional customer experiences and making a real impact, we encourage you to apply.
**About arenaflex**
arenaflex is a leading organization in the student loan industry, committed to providing innovative solutions and exceptional customer service. Our team is comprised of dedicated professionals who share a common goal: to empower individuals to achieve financial stability and success. As a remote Customer Service Representative, you'll play a vital role in helping borrowers navigate their federal student loans, ensuring compliance with federal regulations, and providing accurate, professional, and empathetic support.
**Key Responsibilities**
As a Customer Service Representative with arenaflex, you'll be responsible for:
• Assisting student loan borrowers with account inquiries, repayment options, and application processes
• Handling inbound and outbound calls in a fast-paced, high-volume contact center environment
• Providing accurate, professional, and empathetic customer support
• Ensuring compliance with federal regulations, company policies, and data security standards
• Meeting key performance indicators and quality assurance standards
**Qualifications**
To be considered for this role, you must:
• Be a U.S. citizen
• Hold a high school diploma or GED
• Have at least 6 months of customer service experience in a business, non-retail environment or call center experience
• Have at least 6 months of computer experience in a business setting
• Be proficient in Microsoft Office tools (Word, Excel, Outlook, OneNote)
• Be able to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed)
• Not be in default on federal student loans
• Demonstrate financial responsibility
• Not have felony convictions within the past 7 years
• Not have misdemeanor convictions within the past 7 years that may impact eligibility
• Not have non-medical collections totaling $7,500 or more
**Preferred Qualifications**
• Prior call center experience
• Associate or bachelor's degree
**Technical & Availability Requirements**
To succeed in this role, you'll need:
• A reliable high-speed internet connection (No WIFI, wired Ethernet required)
• Reliable transportation to an arenaflex facility for pre-employment visits (such as equipment pickup and credentialing) and any additional on-site requirements during employment
• To pass an online customer service assessment
• A quiet, private, and distraction-free home workspace, with no caregiving responsibilities or other interruptions during scheduled work hours
• Availability to work any assigned shift during Contact Center hours:
+ Mon: 7:00 AM – 10:00 PM CT
+ Tue–Fri: 7:00 AM – 7:00 PM CT
+ Sat: 9:00 AM – 1:00 PM CT
**Classroom and Hands-On-Training**
As a new hire, you'll participate in up to 5–6 weeks of paid classroom and hands-on training, Monday through Friday, 8:00 AM – 5:00 PM CT (remote). This comprehensive training program will equip you with the knowledge and skills necessary to excel in your role.
**Pay & Benefits**
As a Customer Service Representative with arenaflex, you'll enjoy:
• Base Pay: $17.20/hour
• Health & Welfare Pay: Additional $4.93/hour (up to 40 hrs./week), which can fully cover employee-only medical, dental, and vision premiums
• Work-from-home flexibility with structured support and training
• Opportunities for growth within a mission-driven organization
**Additional Information**
Note: arenaflex is partnering with Goldschmitt & Associates, ATL and CTA to successfully fill these critical positions. By submitting your application, you grant arenaflex permission to share your application, including your resume, with our partners, to aid them in meeting their Customer Service Rep staffing needs. Rest assured; your application will only be shared with our partners if arenaflex's vacancies have been filled. You may opt out of this consideration within your application.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEOC – Know Your Rights Poster.
If you're passionate about delivering exceptional customer experiences and making a real impact, we encourage you to apply for this exciting opportunity with arenaflex.