At arenaflex, we're dedicated to restoring daily life by advancing clinical technology to improve patients' smiles, function, and confidence. Our company is founded on a legacy of trusted brands, products, and clinical evidence made possible through an inclusive and collaborative culture that empowers our team members to bring their whole selves – their best selves – to work every day to accomplish our Mission. Together, our dedicated, diverse global team is shaping an exciting future for arenaflex — we hope you'll consider being a part of it!
**Job Summary:**
We're seeking an experienced Customer Service Representative to join our team in San Antonio, TX. As a key member of our customer-facing team, you'll be responsible for handling customer inquiries via email and calls, assessing needs, and providing effective solutions to customers' questions. You'll manage orders, quotations, returns, credits, and invoices, ensuring a smooth purchasing experience. Ideal candidates possess excellent communication skills, customer empathy, technical abilities, and a passion for customers' satisfaction.
**Principal Duties and Responsibilities:**
• Deliver excellent customer support and assistance to customers in compliance with arenaflex's policies and procedures.
• Effectively respond to a variety of questions relating to our dental products, applications, and competitor information.
• Maintain current technical/product information as well as professional skills by attending department-sponsored training and education.
• Provide accurate and consistent information to customers about dental technical products and issues.
• Communicate with internal departments including sales, marketing, manufacturing, inventory, accounting, and shipping personnel as needed for the purpose of providing excellent service to our customers.
• Provide feedback to management regarding customer concerns etc. to help improve sales and service.
• Provide strong attention to detail, team collaboration, attendance, and punctuality.
• Maintain confidentiality when working with secure data such as credit card transactions and patient information.
• Perform other duties as assigned.
**Expected Areas of Competence (i.e., knowledge, skills, and abilities):**
• Excellent customer service skills and the ability to handle multiple daily requests in a positive manner.
• Ability to develop and maintain positive relationships with customers and team members.
• Excellent verbal and written communication skills.
• Ability to write legibly with correct spelling, grammar, and punctuation.
• Ability to analyze situations and resolve problems.
• Effective working in teams to achieve the department's objectives.
**Education/Experience Requirements:**
• A minimum of a High School Diploma or equivalent is required.
• Plus 1-3 years related work experience or equivalent combination of education and experience.
**Work Environment and Company Culture:**
At arenaflex, we're committed to creating a work environment that's inclusive, collaborative, and empowering. Our team members are encouraged to bring their whole selves to work every day, and we provide opportunities for growth and development through training and education. We're proud to be an Equal Opportunity Employer committed to diversity and inclusion in the workplace.
**Compensation, Perks, and Benefits:**
arenaflex offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of perks, including a flexible work schedule, professional development opportunities, and a comprehensive employee assistance program.
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we're committed to helping our team members grow and develop their careers. We offer a range of training and education programs, including on-the-job training, mentorship, and leadership development opportunities. We also provide opportunities for advancement and career growth, including promotions and new roles.
**Why Join arenaflex?**
At arenaflex, we're passionate about making a difference in the lives of our customers and patients. We're committed to creating a work environment that's inclusive, collaborative, and empowering, and we're proud to be an Equal Opportunity Employer committed to diversity and inclusion in the workplace. If you're passionate about customer service, dental products, and services, and you're looking for a challenging and rewarding career opportunity, we encourage you to apply!
**How to Apply:**
If you're interested in joining our team as a Customer Service Representative, please submit your application through our website or by clicking on the link below. We can't wait to hear from you!
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants for employment and employment decisions, including hiring, promotion, transfer, demotion, evaluation, compensation, and separation, are considered without regard to race, color, religion, religious beliefs, creed, national origin, ancestry, citizenship status, age, gender/sex (including pregnancy, childbirth, related medical conditions, lactation and breastfeeding), gender identity or expression (including transgender status), sexual orientation, marital status, military status, protected veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other status protected under applicable federal, state and local laws.
**Note:**
arenaflex generally does not sponsor applicant work visas for this position.