At arenaflex, we're revolutionizing the healthcare experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the healthcare system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
The healthcare industry is undergoing a dramatic transformation, and arenaflex is at the forefront of this change. With a commitment to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care, we're seeking an experienced Customer Service Benefit Advocate to join our team. As a Customer Service Benefit Advocate, you'll play a critical role in helping our customers navigate the complexities of healthcare benefits, ensuring they receive the best possible care and support.
**About the Role**
As a Customer Service Benefit Advocate, you'll be responsible for responding to and resolving customer service inquiries and issues on the first call. You'll help guide and educate customers about the fundamentals and benefits of consumer-driven healthcare topics, ensuring they select the best benefit plan options, maximize the value of their health plan benefits, and choose a quality care provider. You'll also contact care providers on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance.
This role is equally challenging and rewarding, requiring you to research complex issues pertaining to the caller's health, status, and potential plan options. You'll need to navigate across multiple databases, requiring fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.
**Key Responsibilities**
* Respond to and resolve customer service inquiries and issues on the first call
* Help guide and educate customers about the fundamentals and benefits of consumer-driven healthcare topics
* Contact care providers on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
* Assist customers in navigating myuhc.com and other arenaflex websites and encourage and reassure them to become self-sufficient
* Research complex issues pertaining to the caller's health, status, and potential plan options
**Requirements**
* High School Diploma / GED OR equivalent work experience
* Must be 18 years of age OR older
* 6+ months of customer service experience
* Experience with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
* Ability to work any of our shift schedules during our normal business hours of 10:30 AM - 7:00 PM CST from Monday - Friday, including the flexibility to work occasional overtime and weekends based on business need
**Preferred Qualifications**
* Healthcare / Insurance environment (familiarity with medical terminology, health plan documents, OR benefit plan design)
* Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations)
* Experience with PC-based software programs and automated database management systems; Microsoft Word (create and edit documents), Microsoft Excel (create, edit, sort, pivot spreadsheets), and Microsoft PowerPoint (create and edit presentations)
**Telecommuting Requirements**
* Ability to keep all company sensitive documents secure (if applicable)
* Required to have a dedicated work area established that is separated from other living areas and provides information privacy
* Must live in a location that can receive a arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service
**Compensation and Benefits**
The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors, including but not limited to, local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable. In addition to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Benefit Advocate, you'll have access to a range of training and development opportunities, including:
* 18 weeks of paid training
* Ongoing coaching and feedback
* Opportunities for career advancement and professional growth
* Access to a range of training and development programs, including online courses and workshops
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced environment that values innovation, collaboration, and customer satisfaction. As a Customer Service Benefit Advocate, you'll be part of a team that's passionate about making a difference in the lives of our customers. We're committed to creating a work environment that's inclusive, supportive, and empowering, where you can grow and thrive.
**How to Apply**
If you're a motivated and customer-focused individual who's passionate about making a difference in the lives of our customers, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
**Drug-Free Workplace**
arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
**Join the arenaflex Team**
At arenaflex, we're committed to making a difference in the lives of our customers and employees. If you're a motivated and customer-focused individual who's passionate about making a difference, we encourage you to join our team. Apply now and start your journey with arenaflex!