Join arenaflex, a leading mobility assistance company, as we continue to revolutionize the way people move and connect. As an Experienced Customer Service Agent – Partner Support Specialist, you will play a vital role in delivering exceptional support to our partners and customers, ensuring seamless resolution processes and fostering long-lasting partnerships.
**Your Mission:**
As a key member of our Partner Support team, your mission is to resolve complex inquiries from partners and executives with efficiency and professionalism. You will be the go-to person for resolving complex partner and executive inquiries, leveraging your expertise to deliver timely and high-quality solutions. Your legacy will be the transformation of complex inquiries into successful outcomes, ensuring partners and customers feel supported and valued.
**Your Responsibilities:**
Within the first 2 months:
* Achieve cross-training in arenaflex's essential platforms, including CSS, Hero, LYFT, and InContact.
* Perform inbound and outbound calls/chats to resolve inquiries from partners and executives.
* Cross-training for case creation.
* Effectively perform Job Management (JM) tasks by identifying the root cause of the issue.
* Understand workflows and ensure proper escalation paths are followed.
Within the next 4 months:
* Demonstrate the ability to make independent, executive decisions when handling cases.
Within 6-8 months:
* Elevate partnerships and customer interactions to create a consistent and streamlined workflow across cases.
Ongoing:
* Ensure timely and accurate execution of all tasks within assigned workload.
* Continue to build a strong foundation with partners, fostering ongoing trust and collaboration.
* Demonstrate accountability in all deliverables.
**Who You Are:**
* Minimum of 2 years of experience in conflict resolution.
* Minimum of 1 year of experience in cross-functional team collaboration.
* Proficiency in handling inbound and outbound calls/chats with a focus on resolution and stakeholder satisfaction.
* Chat experience with the ability to manage multiple conversations simultaneously.
* Typing Speed: Minimum of 50 WPM
* Experience communicating with higher leadership, including partners, executives, and senior management.
* Proven ability to critically think through challenging or vague situations to reach effective resolutions.
* Demonstrated experience documenting cases clearly and effectively for diverse audiences.
* Ability to multitask and prioritize tasks under tight deadlines in a fast-paced environment.
**Key Competencies:**
* The go-to person for resolving complex partner and executive inquiries, leveraging your expertise to deliver timely and high-quality solutions.
* A strong communicator with above-average skills in both written and oral formats, capable of engaging with stakeholders at all levels, including senior leadership.
* Comfortable working in a high-pressure, fast-paced environment where priorities shift rapidly.
* Proficient in proactively managing VIP cases and fostering strong relationships with partners and executives.
* Equipped with grace under fire, excelling under pressure while maintaining a stakeholder-first approach.
**The Nitty Gritty:**
* Location: This position is remote, and you have the option of working from anywhere in the U.S. Successful candidates for this position must be located outside of California. It is also our expectation that all work for this position will be conducted outside of the state as well.
* Manager: You'll report to the Partner Support Queue Supervisor.
* Compensation: The starting base rate for this position is $17.00 per hour. Individual pay is determined by job-related skills, experience, and relevant education or training.
* Benefits: At arenaflex, we offer a comprehensive benefits package, including short-term disability, long-term disability, and life insurance, all free of charge. We also offer three different medical plans, two dental plans, a vision plan, and other valuable benefits. You'll have 12 holidays off and accrue between 10-20 days of paid time off annually based on your years of service. We match 100% on the first 3% you contribute to our 401(k) and then 50% of the next 2% you contribute.
**Our Fair Hiring Practices:**
At arenaflex, we don't just accept difference – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our customers, and the communities where we operate. We are an equal opportunity employer, which means that employment and advancement at arenaflex is based on a person's merit and qualifications. We do not discriminate against any applicant or employee on the basis of race, ethnicity, color, national origin, ancestry, citizenship, religion, creed, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender, gender identity or expression, physical or mental disability, or any other characteristic protected by federal, state, or local law.
**How to Apply:**
If you're passionate about delivering exceptional customer service and building strong relationships with partners and customers, we encourage you to apply for this exciting opportunity. Visit our website at [www.getarenaflex.com](http://www.getarenaflex.com) to learn more about our company culture and values. To apply, please click on the link below:
**About arenaflex:**
arenaflex is a leading mobility assistance company that is revolutionizing the way people move and connect. Our mission is to provide exceptional support to our partners and customers, ensuring seamless resolution processes and fostering long-lasting partnerships. We are committed to creating a diverse and inclusive work environment that celebrates individuality and promotes growth and development. Join our team and be part of a dynamic and innovative organization that is shaping the future of mobility assistance.