At arenaflex, we're passionate about empowering educators around the globe with innovative tools and exceptional support. As a Customer Relations Representative, you'll be the face of our company, ensuring that every customer interaction is a positive and memorable experience. If you're a self-motivated, tech-savvy individual with a knack for turning sad faces into happy faces, we want to hear from you!
**About arenaflex**
arenaflex is a pioneering company that has been revolutionizing the way educators create and share teaching materials since 2012. Our suite of websites, including My Worksheet Maker, My Crossword Maker, My Word Search, My Bingo Maker, and My Flashcard Maker, has become an essential resource for teachers worldwide. As an all-remote team, we're committed to providing exceptional support to our customers, and we're looking for a talented Customer Relations Representative to join our ranks.
**Job Summary**
As a Customer Relations Representative, you'll be responsible for providing prompt, courteous support to our customers via email, social media, voicemail, and Slack. You'll investigate, test, and resolve customer issues, process refunds, and compile and submit chargeback disputes. You'll also have the opportunity to participate in virtual and video meetings with our team and contribute to the growth and development of our company.
**Key Responsibilities**
* Respond to all email, social media, voicemail, and Slack messages in a timely and courteous manner
* Investigate, test, and resolve customer issues, providing clear and concise solutions
* Process refunds and compile and submit chargeback disputes
* Escalate issues where necessary and collaborate with our team to resolve complex problems
* Meet with supervisor and team members via video conferencing on a regular basis
* Satisfactorily meet performance and response metrics, ensuring that no customer waits more than 24 hours for a response
* Document customer issues and create bug tickets, where needed
* Occasionally assist with testing sites before and after updates
**Essential Qualifications**
* 1+ year(s) experience in a dedicated customer support role (food service does not count)
* Excellent written and verbal communication skills
* Excellent grammar and spelling (most of our customers are teachers!)
* Self-motivated and self-directed, with a strong ability to work independently
* Ability to participate in virtual and video meetings
* Experience with remote work preferred
* Experience in banking or handling payment transactions preferred
* High technical/web literacy
* Experience and interest in writing preferred
* Reliable, high-speed internet connection
**Preferred Qualifications**
* Experience with Slack, Groove, Jira, Trello, Google Drive, and Stripe
* Strong writing skills and ability to create engaging content
* Familiarity with customer relationship management (CRM) software
* Experience working in a tech company or startup environment
* Strong analytical and problem-solving skills
**Time Frame**
The anticipated start date is October, with a flexible schedule that allows you to work from anywhere in the world. You'll be working every other week for approximately 10 hours per week in fall-winter-spring and 6 hours per week in summer.
**Compensation**
* $20 USD/hour
**Fit**
This position is not for everyone. If you're looking for a traditional 9-to-5 job with a fixed schedule, this might not be the right fit for you. However, if you're a self-motivated, tech-savvy individual who thrives in a flexible, remote work environment, we want to hear from you!
**Benefits**
* Flexible schedule that allows you to work from anywhere in the world
* Opportunity to work with a pioneering company that's making a difference in the lives of educators worldwide
* Collaborative and supportive team environment
* Professional development opportunities and training to help you grow in your role
* Competitive compensation and benefits package
**How to Apply**
If you're excited about this opportunity and believe you have the skills and qualifications to succeed, please submit your application, including your cover letter and resume. In your cover letter, tell us why you'll be excellent in this position, both in terms of your qualifications and in terms of the fit.