Join arenaflex, a leading innovator in AI-powered conversational outreach, as we expand our Conversion Improvement team. As a Customer Experience Chatroom Operator, you will play a vital role in delivering exceptional customer experiences, leveraging your exceptional communication skills, and empathy to drive meaningful conversations. This is a unique opportunity to join a dynamic team, working remotely, and contributing to the growth and success of arenaflex.
**About arenaflex**
arenaflex enables enterprises to connect with consumers through an AI-powered conversational outreach strategy, including human-like two-way texting, scheduled calling, and voicemail messages. Our proprietary natural language processing model has handled over half a billion humanized conversations, making us the platform of choice for some of the world's most recognizable enterprises. With a focus on empowering enterprises to capture intent and drive meaningful conversations, arenaflex has experienced rapid growth since its founding in 2016. We are well-funded and looking to accelerate the next era of growth and expansion of our team.
**Job Overview**
As a Customer Experience Chatroom Operator, you will be responsible for responding to inbound messages via our chat room, providing thoughtful, articulate, and appropriate guidance to consumers. You will work in a dynamic environment, leveraging your exceptional communication skills, and empathy to drive meaningful conversations. Your work will help inform our natural language model, and your accuracy is of the utmost importance.
**Key Responsibilities**
* Respond to inbound messages via our chat room, providing timely and accurate responses to leads regarding questions or concerns around the product or service.
* Create responses ad-hoc that are both relevant, appropriate, and compliant to the records industry and vertical.
* Escalate conversations to leadership when needed.
* Document frequently asked questions for continual improvement.
* Add relevancy to canned responses.
* Maintain 98% or above accuracy in response handling.
* Maintain a Replies per Hour rate of 60 replies per hour worked.
* Other projects as assigned.
**Required Skills/Abilities**
* Experience in a Customer Service Chatroom environment.
* Experience with writing responses to consumers in a real-time, chat-based environment.
* Familiarity with verticals like Automobile Insurance, Health Insurance, Prescription Drug Plans.
* Professionalism in all interactions.
* Exceptional attention to detail, high standard of excellence/perfection.
* Comfortability on a computer, advanced typing skills (cannot hunt and peck).
* Good grammatical, spelling, and logic skills. Free typed response must be grammar checked and spell checked.
* Exceptional verbal, communication, and written skills.
* Reliable and responsible to a designated schedule.
* Must have reliable strong internet/WiFi.
**Education**
* High School or equivalent.
* College Degree a plus.
**Core Values**
arenaflex's core values are central to how each employee executes in their role daily and exceeds. Below are how we exceed in each core value:
* **Lean**: We find the right mix between administration and simply doing things. Over complicating tasks can add time without providing benefit, however just doing things without a plan can add time when course correction is required. To exceed, we finish work in a timely manner while reviewing to make sure we are striking the right balance between the two. Implementing streamlining methods to existing processes ensure we evolve and stay lean.
* **Passion**: Expressing passion daily is the desire to do the job but evolving in the job to expand beyond the base role and taking on additional projects and roles to help teams outside your own while maintaining your individual workload. Understanding that all of the activities we take are to enable our clients, and thus arenaflex as a whole to be successful. Asking the question, How is what I am doing today, enabling the success of my teammates and my clients.
* **Happiness**: Finding the balance in both your personal and work life. Participating in group and team activities as you see fit but understanding that life is about more than just coming into the office daily. arenaflex has telecommute possibility available, overall wellness programs and additional benefits that assist. True enthusiasm for what we do is essential but comes from understanding the business overall and how we fit into it.
* **Improve**: Never accepting the status quo and being entrenched in a process or workflow. Finding ways to streamline and innovate while bringing those improvements to leadership. Improvement also means understanding the anticipated benefit and it improves our daily working experience, your teammates and arenaflex Clients overall.
* **Team**: We support and assist our teammates, even if it is outside of our typical duties. We take on additional projects for their added value whether they impact your day-to-day work or not. Being part of a team involves being in close contact every day, respecting each other and the work we do is essential however to exceed in Team, we move outside of our direct team, to the company team as a whole and understand how we impact everything and the value we provide.
**Benefits & Compensation**
* This is a full-time role that is eligible for arenaflex benefits program.
* This role is staffed 24 hours a day, 7 days a week, we are seeking candidates for all time slots.
* Competitive salary benchmarked to industry standards.
* Opportunities for career growth and professional development.
* Collaborative and dynamic work environment.
* Flexible work arrangements, including remote work options.
* Comprehensive benefits package, including health, dental, and vision insurance.
* 401(k) matching program.
* Paid time off and holidays.
* Professional development opportunities, including training and education assistance.
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Ready for an Easy Start?**
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and join our dynamic team at arenaflex!