As a leading manufacturer of private label packaged foods and beverages, arenaflex is committed to excellence in everything we do. We're not just building a business – we're building a community of talented individuals who share our passion for delivering high-quality, affordable food to our customers, communities, and families. If you're a driven and results-oriented professional with a passion for customer success, we want to hear from you.
**About arenaflex**
arenaflex is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the United States and Canada. Our commitment to excellence extends beyond our products and revolves around our people. We're investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high-quality, affordable food for our customers, communities, and families.
**Named one of America's Best Large Employers by Forbes Magazine, we're proud to live by a strong set of values and strive to "Engage and Delight – One Customer at a Time."** Guided by our values—Own It, Commit to Excellence, Be Agile, Speak Up, and Better Together—we're a diverse team driven by integrity, accountability, and a commitment to exceptional results. We embrace change, prioritize continuous learning, and foster collaboration, transparency, and healthy debate. Together, we set each other up for success to achieve enterprise-wide goals.
**What You Gain**
* Competitive compensation and benefits program with no waiting period – you're eligible from your first day!
* 401(k) program with 5% employer match and 100% vesting as soon as you enroll.
* Comprehensive paid time off opportunities, including immediate access to four weeks of vacation, five sick days, parental leave, and 11 company holidays (including two floating holidays).
* Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement, and a robust educational platform – DevelopU – with more than 10,000 free courses to support you along the way.
* An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. Take advantage of opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups.
* Access to our wellness and employee assistance programs.
**Job Description**
**About the Role**
As a Customer Business Manager (CBM) at arenaflex, you will be accountable for overall customer performance, forecast accuracy, hitting and/or exceeding annual target revenue and margin goals. This role will also be responsible for Engaging and Delighting the customer and delivering customer-supplier scorecard metrics.
**Key Responsibilities**
* Responsible for the day-to-day customer relationship and is the primary contact for the customer category team.
* Sells the arenaflex value proposition proactively and utilizes the BU/Platform Annual Playbook to drive distribution, innovation, seasonal plans, and align to platform goals.
* Proactively sells product portfolio by identifying assortment voids and white space opportunities where core capabilities and capacity exist.
* Analyze Customer data/BI/Circana and identifies actions to drive positive business performance for arenaflex and Customer.
* Serve as main arenaflex point of contact with customers and broker partners, delivering communications and acting as first line of defense for customer issue resolution & managing internal resolution response.
* Consult with sales and BU leadership to translate BU Playbook into account plan to drive platform growth.
* Accountable for accurate demand plan and inputs to business team, address gaps to Customer Annual Strategic Plan, influence customer annual plan in conjunction with Commercial Finance.
* Manage the commercialization process from start to end: product ideation, product cuttings, obtain commitment, launch project, product commercialization, product launch involving supply chain, analyze sales, maintain the necessary item productivity while achieving organizational profit goals, mitigate finished goods and packaging obsolescence during item transitions.
**Important Details**
* This is a full-time, remote role on first shift. Approximately 20-40% travel to various arenaflex locations, customer appointments, or other job-related functions.
* The anticipated compensation for this position ranges from $101,600 to $152,400 annually. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
**You'll Fit Right In If You Have**
* Minimum of 5 years of business experience in sales or related field
* Bachelor's degree in business, finance, or related field
* Excellent oral, written, interpersonal communication skills and effective relationship building skills
* Excellent business analytical skills – use of data to drive product and pricing strategies, and their impact to production forecasts. Solid financial acumen – Understanding of P&L and price implications to optimize customer strategies and management of trade funding.
* Fluency in Circana, Power BI, SAP, SharePoint, Blue Yonder, MS Office (Word, Excel, PowerPoint).
* Strong management skills with demonstrated problem-solving ability, skilled at multi-tasking and prioritization, and communication of performance to stakeholders at varying levels of the organization.
* Capable of building strong internal and external relationships to achieve desired customer outcomes.
* Ability to transform insights and analytics into customized strategic account plans for deliver growth.
**Your arenaflex Career is Just a Click Away!**
If you're a motivated and results-driven professional with a passion for customer success, we want to hear from you. Click on the "Apply" button or go directly to [insert link] to let us know you're ready to join our team!
**arenaflex is an Equal Opportunity Employer**
We're committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work to help us "Engage and Delight – One Customer at a Time." arenaflex is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact [insert contact information].