At arenaflex, we're passionate about creating meaningful interactions that leave a lasting impression. As a vibrant community committed to exceptional service since 1998, we partner with Fortune 500 companies to provide top-notch solutions that exceed our customers' expectations. Our Tampa location is a hub of activity, where talented individuals come together to make a difference in the lives of our valued customers.
As a Chat Sales and Support Representative at arenaflex, you'll have the unique opportunity to assist our customers in real-time through chat. Whether they have questions, need assistance, or just want to know more about our services, you'll be the friendly face (well, technically a friendly text!) that they turn to for help. In this role, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences and driving business growth.
**What You'll Be Up To:**
As a Chat Sales and Support Representative at arenaflex, your responsibilities will include:
* Engaging with customers through our chat platform, providing swift and friendly support that meets their needs and exceeds their expectations.
* Understanding customer queries to deliver accurate and timely information that resolves their issues and answers their questions.
* Handling inbound chat sales, where you'll have the opportunity to showcase our services and build relationships with our customers.
* Resolving customer issues with a cheerful and solution-oriented approach that leaves a positive impression.
* Ensuring a seamless and delightful experience as you handle multiple chats simultaneously, prioritizing tasks and managing your time effectively.
* Knowing when to escalate matters to ensure customer concerns are fully addressed and resolved.
**Requirements:**
To succeed in this role, you'll need:
* 1+ years of sales experience, although we're open to candidates who are just starting out.
* Experience in hospitality or a call center is a plus, but not mandatory.
* Excellent communication and writing skills that enable you to effectively engage with customers and resolve their issues.
* Comfortable using computers, including typing and navigating multiple tabs and systems.
* A passion for resolving issues and making customers smile, with a dynamic and energetic personality that fits our team's culture.
* Ability to juggle tasks, prioritize effectively, and manage your time to meet deadlines and deliver results.
* A strong phone presence with experience making lots of calls is a bonus, but not required.
**Benefits:**
As a Chat Sales and Support Representative at arenaflex, you'll enjoy:
* Full-Time Hours: Guaranteed 40 hours per week schedule, with overtime opportunities to earn extra income.
* GREAT Earning Opportunities: Competitive hourly pay PLUS weekly and monthly bonus opportunities that recognize your hard work and dedication.
* Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking to ensure you feel confident and prepared.
* Great Workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment that fosters teamwork and collaboration.
* Benefits: Health Care Plan (Medical, Dental & Vision) that takes care of your physical and mental well-being.
* Growth: Opportunity for professional advancement as we grow, with a culture that promotes from within and encourages career development.
* Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups that celebrate our differences and promote a sense of belonging.
**Why Join arenaflex?**
At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe that our employees are our greatest asset, and we're dedicated to providing them with the tools, training, and resources they need to succeed. If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you!
**How to Apply:**
Ready to join our team and make a difference in the lives of our customers? Apply now by clicking on the link below:
We can't wait to hear from you and learn more about your qualifications and experience!