**Join arenaflex, a leading healthcare and retail company, in a dynamic remote role that combines data entry, customer service, and problem-solving skills.**
**About arenaflex**
arenaflex is a pioneering healthcare and retail company that has been serving communities across the United States for decades. With a legacy of prioritizing people and their well-being, arenaflex aims to make a positive impact on lives through better health. As a leading retail pharmacy and healthcare provider, arenaflex operates over 9,000 stores across America, Puerto Rico, and the U.S. Virgin Islands, serving nearly 10 million customers every day. arenaflex's dedicated team of pharmacists plays a vital role in the U.S. healthcare system by offering a wide range of pharmacy and healthcare services, including those that promote equitable access to care for underserved populations.
**Job Summary**
We are seeking an experienced Call Center Representative to join our team in a remote role. As a Call Center Representative, you will be responsible for handling high-volume customer calls, resolving issues, and providing exceptional customer service. You will also be responsible for data entry, patient enrollment, and medication management, working closely with our team to ensure seamless operations. If you have a passion for customer service, problem-solving, and data entry, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Handle high-volume customer calls, resolving issues and providing exceptional customer service
* Perform data entry, patient enrollment, and medication management using arenaflex's pharmacy systems
* Investigate and resolve missing medication data, decipher clinical truncations (SIG codes), and settle all data entry-related exceptions
* Handle correspondence with patients (inbound calls, visits, messages) and settle outbound decisions to prescribers and patients on a case-by-case basis
* Settle Outsider Oddballs by surveying, gathering data, making remedies, and resubmitting for handling as per individual arrangement necessities
* Provide support to pharmacists, both in-office and remotely, and identify and escalate issues to senior-level staff as needed
* Obtain a dynamic specialist permit or certification within the initial 90 days and maintain a valid professional permit or certification
**Essential Qualifications**
* High school diploma or equivalent
* Essential level computer skills (e.g., start and close down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, and access data online)
* Essential web browsing skills (e.g., open a program, compose URLs in the right area, use a web search engine, bookmark a webpage, navigate using back/forward/stop buttons, and complete forms online)
* Middle-of-the-road level keyboarding skills (at least 25 WPM, typing by memory, organizing files)
* Ability to communicate effectively in writing and verbally
* 18 years old or older
**Preferred Qualifications**
* At least 1 year of pharmacy professional experience in a retail or call center environment
* At least 1.5 years as a pharmacy professional with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency
* Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction
* Middle-of-the-road to cutting-edge level keyboarding skills (at least 35 WPM, typing by memory, organizing files)
* Familiarity with Spanish and English
**Work Environment and Culture**
As a remote Call Center Representative, you will work in a dynamic and fast-paced environment, collaborating with our team to provide exceptional customer service and support. arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We offer a range of benefits and perks, including competitive compensation, comprehensive training, and opportunities for career growth and development.
**Compensation and Benefits**
* Competitive hourly rate: $25-$35/hour
* Comprehensive training and onboarding program
* Opportunities for career growth and development
* Flexible work schedule and remote work options
* Competitive benefits package, including health insurance, retirement plan, and paid time off
**How to Apply**
If you are a motivated and customer-focused individual with a passion for data entry and problem-solving, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online application portal.