At arenaflex, we're passionate about delivering exceptional services and solutions that make a real impact in the lives of our clients and their customers. As a Bilingual Spanish Call Center Customer Service Representative, you'll be at the forefront of this mission, providing top-notch support to our clients while growing your skills and career in a dynamic remote environment.
**About arenaflex**
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We're committed to creating exceptional outcomes for our clients and the millions of people who count on them. Our culture values individuality, creativity, and innovation, and we're always looking for talented individuals who share these values.
**Job Summary**
We're seeking an experienced Bilingual Spanish Call Center Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional support to our clients, resolving customer inquiries, and maintaining a high level of technical and program policy proficiency. If you're passionate about delivering outstanding customer service, have a strong understanding of a call center environment, and are fluent in Spanish, we want to hear from you!
**Responsibilities**
As a Bilingual Spanish Call Center Customer Service Representative, you'll be responsible for:
* Acting as the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
* Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
* Accurately documenting enrollment requests, status changes, complaints, and grievances
* Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
* Maintaining technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
* Providing clear, complete, accurate, and objective information based on a full understanding of program requirements
**Requirements**
To be successful in this role, you'll need:
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
* Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
* Ability to problem solve through analysis and ongoing feedback
* Achieve results through knowledge, empathy, and commitment
* Ability to work with people of diverse backgrounds
* High School diploma or GED
* Background and drug screening required
**Preferred Qualifications**
* Previous experience in a call center environment, preferably in a customer service role
* Fluency in Spanish (written and verbal)
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and meet productivity standards
* Basic computer skills and proficiency in using web-based computer systems
**Work Environment and Culture**
As a remote employee of arenaflex, you'll have the flexibility to work from the comfort of your own home. Our remote environment is designed to promote collaboration, innovation, and productivity, with regular virtual team meetings and opportunities for professional growth and development. We value work-life balance and offer a range of benefits to support your physical and mental well-being.
**Compensation and Benefits**
* $17.00 per hour pay rate (bi-weekly pay)
* Paid Training with Equipment provided
* Full-time schedule (40 hrs. a week)
* Career Growth Opportunities
* PerkSpot- Employee discount program
* Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
**How to Apply**
If you're passionate about delivering exceptional customer service and have a strong understanding of a call center environment, we want to hear from you! Apply now by clicking the link below:
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodations for Individuals with Disabilities**
If you're an individual with a disability and require a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through our accommodation form.