At arenaflex, we're on a mission to revolutionize the way we understand consumer behavior and drive growth for businesses around the world. As a leading consumer intelligence company, we're committed to delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We're now seeking an experienced Bilingual Data Entry Specialist to join our team in Texas, where you'll play a critical role in recruiting households to participate in our Nielsen Consumer Panel.
**About arenaflex**
arenaflex is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, we combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—we deliver the Full View. arenaflex is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
**Job Description**
As a Bilingual Data Entry Specialist, you'll be responsible for recruiting households to participate in our Nielsen Consumer Panel. This role requires a high level of customer service and human relations skills, as well as the ability to follow directions and work independently. You'll be responsible for:
* Recruiting statistically selected eligible homes within an area, without an appointment
* Persuading and educating households while overcoming objectives, maximizing panel participation, and building rapport
* Effectively communicating incentive and reward potentials to panelists, as well as addressing panelists' questions that may arise throughout participation
* Collaborating with various departments within arenaflex to ensure a quality sample that is in compliance with methodology
* Driving to selected homes, within a designated territory, using the company-provided vehicle and supplied GPS
* Maintaining an assigned number of households to achieve weekly transmissions and quality data of all the brands included in the covered product categories
**Key Responsibilities**
* Accountable for achieving in-person recruitment and installation goals by utilizing proven recruitment techniques
* Visit selected homes, within a designated territory, when the panelist presents collaboration gaps
* Educate panelists on proper scanner usage and the importance of scanning all products
* Adhere to arenaflex methodology and follow policies and procedures
* Recruit statistically selected eligible homes within an area, without an appointment
* Persuade and educate households while overcoming objectives, maximizing panel participation, and building rapport
* Persuade panelists to complete surveys via paper and/or online
* Effectively communicate incentive and reward potentials to panelists, as well as address panelists' questions that may arise throughout participation
* Support other Teams
* Collaborate with various departments within arenaflex to ensure a quality sample that is in compliance with methodology
**Qualifications**
* Bilingual in Spanish/English
* Strong customer service and human relations skills
* Ability to follow directions
* Strong analytical skills
* Excellent teamwork skills
* Excellent organizational skills and ability to meet deadlines
* Ability to work various hours (evenings and weekends and holidays)
* Strong computer skills
* High School Degree or GED
* Bachelor's Degree is a plus
* Ability to navigate stairs, elevators, walkways, and driveway (paved and unpaved) and a wide array of entrances into people's homes
* Willing and able to interact with people for several hours in their home – regardless of location or condition, this includes homes that may contain pets of any kind, as well as be in various states of cleanliness or disarray
* Travel to other markets to support other teams
**Skills and Competencies**
* Strong communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong analytical and problem-solving skills
* Ability to multitask and prioritize tasks effectively
* Strong computer skills, including proficiency in Microsoft Office and Google Suite
* Ability to navigate stairs, elevators, walkways, and driveway (paved and unpaved) and a wide array of entrances into people's homes
* Willing and able to interact with people for several hours in their home – regardless of location or condition, this includes homes that may contain pets of any kind, as well as be in various states of cleanliness or disarray
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
* Comprehensive training program for new hires
* Ongoing training and development opportunities
* Mentorship program
* Career advancement opportunities
* Access to industry-leading tools and technologies
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that values innovation, collaboration, and customer satisfaction. We're committed to creating a work environment that is inclusive, diverse, and supportive of our employees' needs. We offer a range of benefits and perks, including:
* Flexible working environment
* Comprehensive health insurance
* Industry-leading parental leave
* Life insurance
* Education support
* Volunteer time off
* LinkedIn Learning
* Employee-Assistance-Program (EAP)
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and benefits package, including:
* Market-competitive salary with an anticipated base compensation of $30,000.00 - $40,000.00
* Comprehensive healthcare plan (medical, Rx, dental, and vision)
* Flexible spending accounts and Health Savings Account (including company contributions)
* Life and AD&D insurance
* 401(k) retirement plan including company matching contributions
* Disability insurance
* Tuition Reimbursement
* Discretionary paid time off program and 11 paid holidays
* Sales-based incentive or performance-based bonus
**How to Apply**
If you're a motivated and customer-focused individual with a passion for data entry and recruitment, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer, committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.