Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join arenaflex as an Air Customer Service Agent – Remote US. As a key member of our team, you will play a vital role in providing top-notch support to our guests, travel agents, and airlines, ensuring seamless travel experiences.
**About arenaflex**
arenaflex is a leading provider of innovative travel solutions, dedicated to delivering exceptional experiences to our guests. With a strong commitment to customer satisfaction, we strive to create a culture of excellence, where our employees feel valued, empowered, and supported. As a remote team member, you will be part of a dynamic and collaborative environment, working closely with colleagues across the country to drive success.
**Responsibilities**
As an Air Customer Service Agent – Remote US, your primary responsibilities will include:
* Answering phone calls, chats, and emails from guests, travel agents, and airlines, providing accurate and prompt responses to air-related issues
* Amending major schedule changes, performing ticketing activities, and resolving incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares
* Realigning pricing within PNR to collect additional money outside final payment
* Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report
* Assigning ancillary services to guests when requested
* Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation
* Researching air schedules booked for crew outside of budget
* Processing last-minute crew changes in regards to air accommodations
* Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed
* Communicating effectively with customers, co-workers, and management to reduce communication-related work errors
* Consistently delivering on commitments to external and internal customers to drive customer satisfaction
* Demonstrating commitment through behaviors and performance that are aligned with our core values
* Exhibiting integrity, fairness, and professionalism in everyday conduct
* Performing additional duties as assigned by leadership
**Requirements**
To succeed in this role, you will need:
* Experience in the travel and hospitality industry, preferably in a high-volume call center
* Proficiency in Microsoft Word, Excel, and Outlook
* Excellent phone and customer service skills
* Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management
* Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing
* Must be legally authorized to work in the United States; arenaflex is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status)
**What You Can Expect**
As an Air Customer Service Agent – Remote US, you can expect:
* Competitive salary, with a base hourly range of $15.91 to $21.49
* Cruise and travel privileges for you and your family
* Health benefits
* 401(k) plan
* Employee Stock Purchase Plan
* Training and professional development opportunities
* Tuition and professional certification reimbursement
* Rewards and incentives for outstanding performance
**Our Culture**
At arenaflex, we believe in creating a culture of excellence, where our employees feel valued, empowered, and supported. Our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. We strive to build a diverse and inclusive workplace, where everyone has the opportunity to grow and succeed.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to providing a fair and inclusive workplace for all employees. We welcome applications from diverse candidates and are proud to be an equal opportunity employer.
**Americans with Disabilities Act (ADA)**
arenaflex will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact
[email protected].
**How to Apply**
Ready to join our team? Click the "Apply Now" button to submit your application. We look forward to hearing from you!
**Simple Application Process**
Our application process is easy and straightforward. Simply click the "Apply Now" button, and we will be in touch soon to discuss your qualifications and next steps.