Enrollment Specialist
Part-Time Virtual Position
Relationship-Driven | Community-Focused | High-Connection
Are you the kind of person who lights up in conversation—and knows how to guide it somewhere meaningful?
We’re looking for a high-energy, people-first Enrollment Specialist who can build trust quickly, read between the lines, and help prospective students feel confident about taking their next step. This isn’t just about keeping track of details—it’s about creating connection, momentum, and belief.
You’re someone who naturally draws people out. You ask thoughtful questions. You listen closely. You remember what matters. And when someone is on the fence, you know how to help them find clarity—not through pressure, but through presence and influence.
You understand that enrollment isn’t about “closing.” It’s about helping someone feel seen, understood, and empowered to make a decision that moves their life forward. You’re comfortable guiding that decision. You don’t shy away from it.
At the same time, you know that real influence is supported by strong follow-through. You track conversations. You document insights. You stay organized enough that nothing—and no one—falls through the cracks. Systems don’t bore you; they support you.
In other words, you’re the type of person who:
• Feels energized by real, meaningful conversations (email, DMs, calls, voice notes—you enjoy them all);
• Builds rapport quickly and makes people feel comfortable opening up;
• Knows how to move a conversation forward with confidence and care;
• Follows up thoughtfully and consistently — because timing matters;
• Notices patterns in what people are saying (and not saying);
• Takes pride in helping someone go from uncertain to confident;
• Appreciates strong systems—and isn’t afraid to improve them;
If you’re equal parts charisma and follow-through…
If you love connecting with people and moving things forward…
If you’re excited by the intersection of enrollment, influence, and impact…
Keep reading. We might be looking for you.
About Us:
We are a small, nimble team of dynamic humans. Via our signature program The Lean In. MAKE BANK. Academy, we help ambitious, purpose-driven therapists and social workers in private practice earn more while increasing their capacity for joy, freedom, and service.
Our company is run by therapist turned business consultant, Tiffany McLain, LMFT, who helps therapists and social workers in private practice step into their power and become better clinicians in the process.
Our students, primarily women or historically marginalized folks from working-class backgrounds, are thoughtful, intelligent, funny, and care deeply about the clients they serve, often to the neglect of their own emotional and financial well-being. Our mission is to be the most effective & results-driven program for mental health workers who want to build wealth while increasing their capacity for joy, freedom, and service.
Your Primary Job:
The primary responsibility for this role is to proactively handle the administrative tasks required for the day-to-day operations of LEAN IN-MAKE BANK, INC.
But that sounds kind of vague, so let’s talk about what you’ll actually be doing…
IMPORTANT NOTE: There are a lot of moving pieces for this position, and we don’t expect you to be able to do it all perfectly from day 1. In fact, we won’t even ask you to do it all starting on day 1.
Instead, you’ll first be tasked with taking ownership of the items under heading #1. Then, once you’ve got those mastered, we’ll add on #2, then #3, etc.
Here’s What You’ll Be Responsible For:
1. Lead and energize our pre-student community. You are the primary relationship-builder for prospective students. You don’t just respond—you initiate, guide, and move conversations forward. For example, you:
• Engage in meaningful, high-quality conversations with potential students via email, DMs, and virtual calls;
• Build trust quickly and create a sense of safety and clarity in every interaction;
• Confidently guide prospective students toward aligned next steps;
• Follow up proactively and consistently—because momentum matters;
• Hold context across conversations so people feel known, remembered, and understood;
• Nurture longer-term leads with warmth and strategic touchpoints;
• Partner closely with our CEO Tiffany, supporting and shadowing her in higher-level sales conversations and eventually taking increasing ownership.
2. Own the enrollment pipeline and keep it moving. Behind every great conversation is clean execution. You’ll be the steady force ensuring nothing falls through the cracks. For example, you:
• Accurately document all lead activity, conversations, insights, and outcomes;
• Track leads, enrollments, and revenue-related data so we always know where things stand;
• Monitor pipeline health and flag gaps, delays, or opportunities;
• Ensure follow-ups, check-ins, and status updates are timely and visible;
• Strengthen and improve enrollm