Customer Service Representative (Fully Remote - CA Applicants Only)

Position Overview: As a remote Customer Service Representative, you will be responsible for providing outstanding support to our valued customers. This is a fully remote position, allowing you to work from the comfort of your own home. You will have the opportunity to interact with customers via phone, email, and chat to address inquiries, resolve issues, and ensure overall satisfaction.

Key Responsibilities: ?espond promptly to customer inquiries via phone, email, and video conferencing ?rovide accurate information about our products or services ?ssist customers with their benefit packages ?aintain a high level of professionalism and empathy in all customer interactions ?scalate complex issues to the appropriate team member for resolution ?eep detailed records of customer interactions and transactions ?ontinuously strive to improve the customer experience and exceed performance metrics

Qualifications: ?revious experience in customer service or a related field preferred ?xcellent communication skills, both written and verbal ?trong problem-solving abilities and attention to detail ?bility to multitask and prioritize in a fast-paced environment ?roficiency with computer systems and software applications ?eliable internet connection and home office setup conducive to remote work ?igh school diploma or equivalent; college degree preferred

Benefits:
?ompetitive wages
?omprehensive training program
?lexible work schedule
?pportunities for career advancement
?ligible for benefits after 90 days

Powered by JazzHR

Remote

About the Company:
Globe Life: McQuade Organization

Apply!