Customer Service Representative

Customer Service Representative  Konawa, OK                                                                 LOCATION   BancFirst, Konawa 230 S. Broadway Konawa, OK  74849     HOURS   Full Time M-F, Saturdays as scheduled   POSITION SUMMARY   This role is an excellent opportunity for an individual who likes working with customers to help recommend products and services that meet their needs, and is driven by results and enjoys selling.     ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Greet customers and facilitating a welcoming and customer focused environment   Build and maintain relationships with customers to help identify financial products and services that meet their personal needs   Open accounts, assists with processing and taking loan applications   Efficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc.   Responsible for maintaining legal documents   Promote BancFirst services through cross selling banking products to new and existing clientele   Perform daily/weekly sales reporting   Perform other job-related duties and special projects as assigned   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.     REQUIREMENTS   High School Graduate/GED   Strong customer service skills Minimum of one year successful sales experience in an incentive driven or relational selling environment; demonstrated performance in meeting and exceeding performance goals   Ability to generate referrals including making on site visits with local businesses   Ability to work effectively as a team member and with customers   Strong work ethic and high integrity   Knowledge of policies and procedures as well as federal guidelines   Ability to acquire an understanding of BancFirst products and services   Proficient in Microsoft Office and knowledge of, or the ability to quickly learn, banking software applications    Friendly, outgoing, confident, assertive and enthusiastic personality   Professional appearance and demeanor   Outstanding listening and communication skills, both written and verbal   Ability to work various hours as assigned to meet the needs of the business   Demonstrated good attendance and punctuality     PREFERRED SKILLS   Successful sales record in a retail banking environment; with knowledge of bank products and services   Bilingual (Spanish) a plus     PHYSICAL REQUIREMENTS   Constant use of computer screens    Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear     Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching    Ability to sit and/or stand for long periods of time during the workday Long periods of typing and repetitive motion Ability to lift and/or move and carry 10-25 pounds      Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $14 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.  EOE - BancFirst is an Equal Opportunity employer.   Diversity…Our differences enhance business performance.