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Posted Apr 14, 2026

Customer Service Agent, Medicare Insurance Background

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Job Description: • Provide day-to-day administrative and client support to the insurance agent • Assist with client follow-ups, appointment scheduling, and policy documentation • Handle inbound and outbound calls with professionalism and clarity • Maintain accurate records and update client information in CRM systems • Support Medicare-related tasks, including application processing and client communication • Ensure compliance with insurance and Medicare guidelines Requirements: • Previous experience supporting an insurance agent ( required ) • Experience working with a Medicare agent ( strongly preferred ) • Strong understanding of Medicare plans, enrollment processes, and compliance standards • Tech-savvy and comfortable learning new systems and software • Pleasant, professional phone voice with excellent communication skills • Highly detail-oriented with strong organizational abilities • Ability to multitask and manage deadlines effectively Benefits: • Health insurance • Paid time off • Professional development opportunities
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