Why arenaflex?
At arenaflex, we’re on a mission to transform the way people see the world. Founded on the belief that style, purpose, and vision should be accessible to everyone, we blend cutting‑edge design with innovative technology to create eyewear that not only looks great but also improves lives. Since our launch, we’ve pioneered sustainable materials, virtual try‑on experiences, and a socially responsible “Buy a Pair, Give a Pair” program that has delivered millions of glasses to communities in need across the globe.
Our culture is built on curiosity, empathy, and a relentless drive to challenge the status quo. Whether you’re joining us from a bustling city or a quiet home office, you’ll be part of a community that celebrates diversity, champions inclusion, and empowers every teammate to bring their authentic self to work. As a remote‑first organization, we provide the tools, mentorship, and collaborative spirit you need to thrive—no matter where you sit.
Position Overview
We are seeking an enthusiastic, self‑motivated Customer Experience Advisor to join our growing remote team in Nashville, TN. This part‑time role (20‑29 hours per week) offers a flexible schedule with shifts ranging from early mornings to late evenings (CT), including evenings and weekends. You’ll be the friendly, knowledgeable voice that guides shoppers through the entire eyewear journey—from browsing and ordering to post‑purchase support—delivering the high‑quality, wonder‑filled service that defines the arenaflex brand.
Compensation: $13.00 per hour, with performance‑based incentives and opportunities for advancement.
Key Responsibilities
- Delight Customers: Provide prompt, courteous, and solution‑focused assistance via email and live chat, ensuring every interaction leaves a lasting positive impression.
- Order Management: Master our proprietary order‑processing platform to accurately capture sales, update customer profiles, and resolve any transaction issues.
- Cross‑Functional Collaboration: Use our internal communication hub to partner with teammates, supervisors, and other departments (e.g., fulfillment, product, and tech) to resolve complex queries.
- Continuous Improvement: Identify recurring pain points, suggest enhancements, and contribute to the development of best‑practice documentation and FAQs.
- Data‑Driven Insight: Track key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores, and share insights with leadership.
- Brand Advocacy: Represent arenaflex’s values in every conversation, reinforcing our commitment to style, affordability, and social impact.
- Tech Savvy Support: Navigate multiple browser tabs, use keyboard shortcuts, and stay comfortable with evolving digital tools to maximize efficiency.
Essential Qualifications
- Proven ability to work independently while staying aligned with team goals and company standards.
- Exceptional written communication skills; ability to adjust tone and style based on the audience and channel.
- Demonstrated problem‑solving mindset—think creatively, act resourcefully, and stay calm under pressure.
- Strong organizational abilities; capable of juggling several tasks simultaneously without sacrificing accuracy.
- Comfortable operating a high‑speed internet connection from a quiet, dedicated home office.
- Ability to attend a comprehensive two‑week virtual onboarding program via arenaflex’s video‑conference platform (compatible with any modern web browser, optimized for the Chrome engine).
- Availability to work evenings and weekends, especially during peak retail periods and holiday seasons.
- Compliance with all legal employment requirements, including clearance from the Office of Inspector General’s exclusion list.
Preferred Experience & Extras
- Previous experience in a customer‑service or contact‑center environment, preferably in e‑commerce or fashion/retail.
- Familiarity with remote work dynamics and self‑discipline required to thrive outside a traditional office setting.
- Exposure to CRM systems, ticketing platforms, or order‑fulfillment software.
- Passion for eyewear, fashion trends, or visual health, and a personal commitment to arenaflex’s social mission.
Skills & Competencies for Success
- Empathy & Active Listening: Understand and anticipate customer needs, responding with genuine care.
- Technical Fluency: Quickly learn new software, navigate multi‑window environments, and troubleshoot basic tech issues.
- Time Management: Prioritize tickets and emails to meet service‑level agreements while maintaining quality.
- Written Proficiency: Produce clear, concise, and error‑free communications that reflect the brand voice.
- Adaptability: Shift seamlessly between routine inquiries and unexpected challenges.
- Team Collaboration: Leverage internal chat and documentation tools to share knowledge and support colleagues.
Growth & Development Opportunities
arenaflex is committed to your professional advancement. As you master the Customer Experience Advisor role, you’ll have clear pathways to:
- Senior Support Specialist: Lead high‑volume channels, mentor new hires, and influence process improvements.
- Team Lead or Operations Manager: Oversee a cohort of advisors, manage performance metrics, and shape service strategy.
- Cross‑Functional Roles: Transition into product development, marketing, or analytics where your frontline insights add immediate value.
- Continuous Learning: Access to online courses, webinars, and a stipend for certifications related to customer service, e‑commerce, or visual health.
Compensation, Perks & Benefits
In addition to the hourly wage, arenaflex offers a comprehensive benefits package tailored for part‑time, remote employees:
- Performance‑based bonuses tied to customer satisfaction and productivity metrics.
- Flexible scheduling that accommodates personal commitments and time‑zone differences.
- Fully equipped home‑office kit—including a high‑performance laptop, headset, and ergonomic accessories.
- Paid time off (PTO) accrued based on hours worked, with additional holiday pay during peak seasons.
- Employee discount on all arenaflex eyewear, lenses, and accessories.
- Access to health and wellness resources, including virtual fitness classes and mental‑health support.
- Opportunity to contribute to the “Buy a Pair, Give a Pair” initiative, making a tangible impact on global vision equity.
- Inclusive employee resource groups that celebrate diversity of thought, background, and identity.
Our Culture & Work Environment
At arenaflex, we believe that a great workplace is built on trust, transparency, and shared purpose. Our remote‑first philosophy means you’re empowered to design a work‑life rhythm that fits you, while staying connected through regular virtual huddles, coffee chats, and collaborative workshops. We celebrate milestones with virtual happy hours, community service events, and occasional in‑person meet‑ups when feasible.
Our leadership team practices open‑door communication—literally via digital doors—so you always know how your work contributes to the broader mission. We’ve been recognized for inclusive practices and are proud to be named a top workplace for LGBTQ+ employees by an independent industry watchdog.
Application Process
If you’re excited to become the friendly, solution‑driven voice of arenaflex, we want to hear from you. To apply, submit your résumé and a brief cover letter outlining why you’re passionate about helping customers see the world more clearly. Our hiring team will review applications on a rolling basis, schedule virtual interviews, and guide you through a two‑week onboarding experience designed to set you up for success.
Join the arenaflex Vision Team Today!
Imagine a career where every conversation you have contributes to clearer sight, brighter style, and a better world. At arenaflex, you’ll be part of a purpose‑driven brand that values your ideas, invests in your growth, and celebrates your individuality. Ready to make an impact? Click the link below to submit your application and start your journey with arenaflex.
Apply Now – Become an arenaflex Customer Experience Advisor