About the position
Wells Fargo is seeking a Business Execution Consultant to join the Cards and Personal Lending Statements & Letters Team. In this role, you’ll support configuration and ongoing maintenance of customer letters within the Fiserv Crown system, helping ensure communications are accurate, timely, and compliant. You’ll manage a significant pipeline of configuration requests, partnering closely with cross-functional teams to support new product capabilities, control execution, audit readiness, and continuous improvement. This is an excellent fit for someone who thrives in a fast-paced environment, enjoys solving complex business challenges, and brings strong discipline to execution. Learn more about the career areas and lines of business at wellsfargojobs.com.
Responsibilities
• Lead support functions and operational activities across multiple business groups while contributing to large-scale strategic initiatives.
• Manage a high-volume pipeline of letter configuration requests within the Fiserv Crown system.
• Ensure efficiency, quality, and cost‑effectiveness of operational processes, with a focus on customer communications.
• Research moderately complex business, operational, and strategic initiatives requiring strong analytical skills.
• Provide independent recommendations supporting business operations, controls, and process improvements.
• Assist with execution of risk mitigation, efficiency initiatives, and customer experience enhancements.
• Collaborate with leaders on project plans, policies, procedures, and cross‑functional partnerships.
• Support audit activities, control documentation, and change management processes.
Requirements
• 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Nice-to-haves
• 2+ years of experience with credit card product capabilities.
• Experience with Fiserv configuration (letters, statements, workflows).
• Strong strategic thinking and analytical skills with the ability to translate data into actionable insights.
• Experience with Jira, Kanban boards, Documentum, or production lifecycle documentation.
• Experience working with vendors, technical partners, and configuration workflows.
• Experience in change management, control monitoring, audit, or internal controls testing.
• Ability to execute in a fast‑paced environment while balancing multiple priorities.
• Excellent written, verbal, and interpersonal communication skills.
• Microsoft Office skills (Word, Excel, Outlook, PowerPoint).