Website Operations & Technical Support Specialist

Skills & Scope of Responsibilities What You’ll Be Working On You’ll support and maintain a large portfolio of WordPress and Shopify websites, handling daily site operations, integrations, performance, security, and client support across multiple platforms. WordPress & Website Management • Maintain and support 170+ WordPress websites • Work primarily with the Avada theme • Perform WordPress core, theme, and plugin updates • Troubleshoot site issues, errors, and conflicts • Configure and maintain SMTP email delivery • Build and maintain custom WordPress plugins (plus) • Perform WordPress site migrations (hosting, domains, servers) • Build and manage advanced forms using Gravity Forms, including: • Multi-step and conditional logic forms • Third-party integrations • API‑based workflows Hosting, Servers, & Infrastructure • Strong Linux server experience required • Work within WHM and cPanel environments • Create, manage, and troubleshoot CRON jobs • Manage backups, restores, and site deployments using: • Installatron • WordPress Management Toolkit • Configure and manage Cloudflare (DNS, nameservers, security settings) • Manage domains through GoDaddy • Assist with domain, DNS, and hosting recovery issues Email & Account Support • Set up and manage client email accounts using: • Google Workspace (Gmail) • Zoho Mail • Configure DNS records (MX, SPF, DKIM, DMARC) • Troubleshoot email delivery and authentication issues • Help clients recover email accounts and access Shopify Support • Support and maintain Shopify stores • Help clients select and configure the right Shopify apps • Implement anti-fraud and store security solutions • Assist with store configuration, integrations, and troubleshooting Development & Integrations • Python experience for integrations with Shopify APIs • JavaScript experience, including Cloudflare Workers • Build and maintain API connections between WordPress, Shopify, and third-party systems • Work with REST APIs and webhooks Accessibility & Compliance • Implement and maintain accessibility compliance using AudioEye • Make manual site updates to address accessibility issues • Implement cookie consent solutions, including: • TrustArc • CookieYes • Cookiebot • Ensure sites meet privacy and consent requirements Performance, Analytics & SEO • Connect websites to Google Analytics and Google Search Console • Improve website speed and performance • Implement technical SEO optimizations, including: • Core Web Vitals improvements • Indexing and crawlability fixes • Performance and structure improvements Client Support & Problem Solving • Support clients with website, hosting, email, and domain issues • Diagnose and resolve technical problems efficiently • Communicate technical concepts clearly to non-technical clients • Manage multiple tasks and priorities across many websites Required Experience • Strong experience with WordPress • Linux server administration experience • DNS and email configuration knowledge • Experience with Cloudflare • Comfortable supporting a large number of live websites Nice to Have • Custom WordPress plugin development • Python development • JavaScript development • Shopify API experience • Accessibility compliance experience • Technical SEO experience All salary estimates are provided by Indeed, not First Station Media. Work Location: Remote