Gemini Legal is an industry-leading legal support company serving attorneys across California. The Voucher Specialist plays a critical role in assisting injured workers with identifying and utilizing approved retraining options while managing a caseload of cases, ensuring compliance with state regulations and maintaining confidentiality.
Responsibilities
- Manage and maintain a caseload of up to 150 cases, ensuring accurate tracking, documentation, and timely follow-up
- Assist injured workers with selecting and enrolling in approved retraining or educational programs, providing guidance and support throughout the process
- Communicate with accredited schools and training centers to understand enrollment requirements and support injured workers with necessary documentation
- Coordinate communication between injured workers and schools, ensuring smooth enrollment and timely updates
- Prepare and submit invoices to claims administrators for payment in a timely and accurate manner
- Handle intake and exit processes for injured workers, including collecting necessary documentation and ensuring proper case closure
- Handle escalated requests or inquiries from injured workers or internal departments, escalating as appropriate while maintaining professionalism
- Maintain strict compliance with HIPAA and all applicable state and federal privacy and security regulations in all case-related activities
- Demonstrate a thorough understanding of current departmental procedures and actively contribute to team knowledge sharing and training
- Identify and recommend process or departmental improvements, supporting a culture of innovation and continuous improvement
- Participate in departmental audits, including quality, metric, and compliance audits, ensuring accuracy and accountability of reported data
- Support and engage in Kaizen and other continuous improvement initiatives, helping streamline workflows and enhance performance
- Exhibit mastery of established processes and serve as a resource for peers, fostering collaboration and team development
- Take ownership of additional tasks and responsibilities as assigned, demonstrating flexibility and a proactive approach to evolving business needs
Skills
- High school diploma or equivalent required
- Bilingual required (Spanish and/or other languages will be considered)
- Strong customer service orientation, demonstrates patience, professionalism, and responsiveness when interacting with clients, facilities, and third parties
- Strong verbal communication skills, able to handle high call volumes, manage sensitive conversations, and represent Gemini professionally in all interactions
- Professional written communication produces clear, concise, and courteous correspondence via email, fax, and mail
- Conflict resolution and problem-solving, effectively manage difficult or escalated calls with professionalism and tact
- Proficiency in researching, tracking, and updating records efficiently
- High attention to detail
- Works effectively with internal teams, departments, and external carriers/vendors
- Proficient with computers, business phones, office software, video conferencing, and Google Workspace (Docs, Sheets, Calendar, Gmail, etc.)
- Must be able to perform the essential functions of the position with or without accommodation including but not limited to: Sitting for at least one hour at a time (total: 6-8 hours/day), Keyboarding for extended periods of time (total: 4-6 hours/day), Using a phone with or without a headset for extended periods (total: 4-6 hours/day)
- 1–2+ years of experience in call center, collections, sales, or social work preferred
- Previous workers' compensation industry experience is preferred, but not required
Benefits
- Comprehensive medical, dental, and vision coverage
- Generous paid time off, including PTO, sick leave, volunteer time, and paid holidays
- 401(k) plan with company match
- Tuition reimbursement program
- Employee Assistance Program and legal assistance benefit
- Company-paid annual charitable donation in your name
- Employee recognition program
Company Overview
- Gemini Legal is providing legal document procurement for California attorneys representing injured workers. It was founded in 2004, and is headquartered in Rocklin, California, USA, with a workforce of 201-500 employees. Its website is https://gemini.legal/.