VIP QA Officer

Growe welcomes those who are excited to: Analyze Chats/Emails/Calls processed by the VIP Customer Support Agents and VIP Account Managers; Be meticulous in identifying mistakes, and areas of improvement as well as underlining positive aspects when checking the Chats/Emails/Calls; Provide detailed and structural feedback on the VIP CS/AM Agents' performance; Be able to express your point of view to those you evaluate clearly; Cooperate with the VIP Trainer to create Performance Improvement Plans for VIP CS/AM Agents; Cooperate with the VIP CS and VIP AM teams to be on track with the processes set for VIP CS/VIP AM agents; Inform the Management about the cases requiring urgent attention; Share your ideas/suggestions on improving the current processes of communication with VIP users; Perform tasks that are sometimes repetitive, yet involve the elements of creativity. We need your professional experience: Advanced level of English; At least 2 years of experience in Customer Support/Account Management departments; Experience with the customer communications tools (ideally, Intercom and Unitalk); Experience in Gambling/Betting and/or advanced level of sports knowledge; Experience collaborating with multinational teams to identify opportunities for optimizing processes and gaining efficiency. We appreciate if you have those personal features: Thoroughness, attention to detail; Strong communication skills; Analytical skills; Problem-solving skills; Self-organization and proactiveness. We are seeking those who align with our core values: GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals; DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success; BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.