Tier 1 / Tier 2 Desk Technician

Job title: Tier 1 / Tier 2 Desk Technician in Springfield, OR at Olsson Industrial Electric Company: Olsson Industrial Electric Job description : Olsson Industrial Electric seeks a Tier 1 / Tier 2 Desk Technician to join our dynamic team. Reporting to the IT Manager. We are looking for a motivated and customer-focused Tier 1 / Tier 2 Help Desk Technician to join our IT support team. In this role, you will be the first point of contact or users experiencing technical issues, handling a range of support requests from basic troubleshooting to more complex escalations. You’ll work closely with other IT team members to maintain smooth and secure operations across our systems. Responsibilities: Respond to user support requests via phone, email, chat, and ticketing systems. Troubleshoot and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices. Escalate unresolved issues to Tier 3 support or appropriate teams as necessary. Install, configure, and update software applications and operating systems. Set up and maintain user accounts, permissions, and passwords in Active Directory and other systems. Document incidents, solutions, and best practices in the knowledge base. Assist in onboarding new employees with IT equipment and access. Maintain and track IT inventory including computers, peripherals, and licenses. Follow standard help desk procedures and recommend improvements to processes. Provide support for Office 365, VPN, and other corporate applications. Assist with basic network troubleshooting (Wi-Fi issues, VPN connectivity, etc.). Requirements: 1-3 years of experience in a Tier 1 or Tier 2 IT support role. Strong knowledge of Windows and Mac operating systems. Familiarity with Active Directory, Office 365, and basic networking concepts. Excellent communication and customer service skills. Ability to prioritize and manage multiple tasks efficiently. Problem-solving mindset with a strong attention to detail. CompTIA A+, Network+, or similar certifications are a plus. Experience with ticketing systems (e.g., ServiceNow, Zendesk, ZoHo) preferred. Characteristics Requirements: Willingness to travel. Experience supporting remote users and using remote desktop tools. Familiarity with ITIL best practices. Basic scripting skills (PowerShell, Bash) are a plus. Salary and Benefits: Base salary of $50,000-$75,000, DOE Employer-paid medical, dental, vision, life and disability insurance 401(k) match of up to 5% Opportunities for annual bonuses and profit sharing And more! We are an EEO/AA employer of females, minorities, veterans and individuals with disabilities Expected salary : $50000 - 75000 per year Location : Springfield, OR Apply for the job now! Apply for this job