Description:
? Answer customer calls, provide information, and resolve issues.
? Guide customers through troubleshooting, de-escalate situations, and update customer accounts.
? Greet customers warmly and determine reason for calling.
? Listen and respond appropriately to customers.
? Handle customer inquiries both by telephone and email.
? Maintain confidentiality with shared information.
? Document all call information in call logs.
Requirements:
? High school education or equivalent
? 1-2 years of experience in a call center or customer service environment handling high volume of calls
? 3-5 years customer service experience
? Employee benefits experience preferred (enrollment, eligibility, claims processing, billing)
? Proficient in Microsoft Office Suite required
? Data entry and typing skills required
? Fluency in more than one language (bilingual) is a plus
Benefits:
? 401(k) Retirement Plan
? Medical, Dental and Vision Coverage
? Voluntary benefits (i.e. Critical Illness… Accident, Hospital Indemnity)
? Health Savings Account (HSA)
? Flexible Spending Accounts (FSA)
? Commuter Benefits – Transit & Parking
? IES Employee Discount Program
? Sick time based on State or local requirements
? Eligible for same holidays as Vimly employees
