About Us:
At Loop Support, we specialize in connecting businesses with exceptional customer support specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and a strong technical background, we want to hear from you!
Responsibilities:
In this role, you?ll be responsible for ensuring customers, ranging from SMBs to large enterprises, get the best possible support. This opportunity is ideal for individuals with a passion for customer support and a strong technical background. You?ll:
? Interact with a diverse range of customers, including enterprises, startups, and SMBs, troubleshooting technical issues via phone, email, and chat, while helping them maximize the use of the product.
? Gather and analyze customer feedback to contribute directly to product improvements.
? Create informative content based on common user needs, such as guides, FAQs, and best practice documentation.
? Maintain a positive and professional attitude with all customer interactions.
? Collaborate across teams, including product, engineering, and data, to ensure a stellar customer experience.
Qualifications:
? Based in Australia, Indonesia, Malaysia, or New Zealand. (Required)
? Excellent written and verbal communication skills in English. (Required)
? Stable internet connection and a reliable computer setup. (Required)
? Previous experience doing technical support. (Required)
? Previous experience in a startup environment or software company. (Preferred)
? Ability to work independently in a distraction-free home office.
? A positive and professional attitude with a customer-first mindset.
? Strong problem-solving skills and ability to thrive in a dynamic, fast-paced environment.
Salary:
$50K-$80K depending on location and experience.
