Role and Responsibilities:
? **This position will require 4-5 weeks of in-office training. After that, it will be remote, but must live in the Dallas/Ft. Worth or surrounding area
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Our Support Coordinators are expected to provide excellent customer service by taking and making calls from our clients and providing them with the most up to date solutions.
? Manage inbound customer and partner calls and chats
? Make outbound customer and partner calls and chats as needed
? Oversee day to day communication via phone and chat system
? Consistent email interactions with our partners
? Strong relationship with Field Leadership Team
? On-Time delivery of communication
? Strong understanding of process execution
? Strong attention to detail
? Fast typing skills
? Ability to multi-task in an ever-changing atmosphere
? Training of peers and occasional stretch assignments
? Data Entry and Invoicing
? Note orders accordingly based on customer/client communication
Qualifications and Education Requirements
? Experience in customer/vendor communication
? Experience in a high pace call center atmosphere (preferred)
? Experience using CRM software
? Experience using chat systems
? Customer service experience
Preferred Skills
? Attention to detail
? Problem Solving capabilities
? Good phone etiquette
? Ability to remain calm under pressure
? Ability Manage multiple calls simultaneously
? Ability to deescalate customer situations
? ‘Benefit Conditions:
? 90- day waiting period applies
? Full medical, dental and vision available
? Options for life insurance, short-term disability, and 401(k)
? Remote interview process
? Virtual meetings
Work Location:
? Home, with in-office training upon hire
? will require 4-5 weeks of in-office training at our Downtown Fort Worth office. After that, it will be remote, but must live in the Dallas/Ft. Worth or surrounding area
Work Remotely
? Yes, but the position will require 4-5 weeks of in-office training at our Downtown Fort Worth office. After that, it will be remote, but must live in the Dallas/Ft. Worth or surrounding area
? Must have high-speed internet access, wifi with ethernet port.
? We will provide PC with 2 monitors and a multi-line office phone.
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 40 per week
Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Health insurance
? Paid time off
? Vision insurance
? Work from home
Shift:
? 8 hour shift
Application Question(s):
? Do you live in the DFW area? This is a requirement.
? Are you able to commute to our downtown Fort Worth office for 4-5 weeks of in-person training prior to working remote? This is a requirement.
? This position pays $17.00 per hour. Please only apply if you are ok with that.
Education:
? High school or equivalent (Preferred)
Experience:
? Customer service: 2 years (Required)
License/Certification:
? Driver’s License (Required)
Location:
? Dallas-Fort Worth, TX (Required)
Work Location: Remote
