Job Title: Support Agent (100% Remote)
Employment Type: 6-Month Contract…
Location: Remote
Number of Positions: 1
Compensation: $20.00/hr w2
Overview:
We are seeking a Support Agent to provide customer service for a software division that offers integrated accounting, project management, and operations modules for contractors in the U.S. and internationally. This is an entry-level position, ideal for someone with strong communication and customer service skills.
Top Responsibilities:
? Answer high-volume incoming support calls, chats, emails, and online cases, routing them to appropriate team members.
? Assist customers with setting up and troubleshooting access to the Customer Portal.
? Maintain and update customer data in the CRM system, including contact information and software versions.
? Support customers, sales, and professional services in expediting cases and scheduling software deployment.
? Manage bounced emails and ensure customer contact information is accurate.
Required Skills:
? High school diploma or GED.
? Strong customer service orientation with excellent verbal and written communication skills.
? Ability to handle a high volume of support requests via phone, chat, and email.
? Experience with MS Office applications and data entry.
? Demonstrated dependability and ability to thrive in a fast-paced environment.
Preferred Qualifications:
? Some college coursework in business, accounting, or computer technology.
? Customer service experience.
? Advanced skills in Microsoft Excel and Word.
For immediate consideration please send your resume to Alexis May: [email protected]
