About the position
The Operations Executive will play a critical role in ensuring the smooth, accurate, and timely flow of operational data across multiple platforms and systems. This role sits at the heart of day-to-day operations, overseeing order processing, inventory accuracy, stock feeds, dispatch updates, and system harmonisation across internal and external portals.
The role requires strong attention to detail, a process-driven mindset, and the ability to collaborate across operations, logistics, supply chain, customer service, and management teams. Beyond execution, the focus is on end-to-end lifecycle oversight, ensuring operational processes remain visible, scalable, and continuously improving.
Responsibilities
• Process customer orders accurately and efficiently across multiple systems and portals
• Upload, manage, and maintain stock feeds to ensure real-time inventory visibility
• Perform regular inventory updates, reconciliations, and availability checks
• Monitor and update dispatch statuses to ensure accurate delivery information
• Ensure consistency and data accuracy between all operational platforms
• Own and oversee the full operational lifecycle — from order creation to dispatch and completion
• Monitor performance across operational cycles and flag risks, delays, or inefficiencies
• Ensure processes continue running smoothly with minimal manual intervention
• Support continuous improvement initiatives across operations and systems
• Act as a key liaison between operations, logistics, supply chain, customer service, and management
• Work closely with internal teams to ensure alignment on priorities, timelines, and data visibility
• Support stakeholder and operations leaders with insights, reporting, and updates
• Assist in managing overlapping responsibilities across different operational roles when required
• Participate in training initiatives to ensure strong understanding of systems, tools, and processes
• Support onboarding and knowledge transfer within the operations team
• Maintain clear documentation for operational processes, mappings, and workflows
• Promote transparency and visibility across operations through accurate reporting and updates
• Handle operational administration related to system harmonisation and process alignment
• Support additional operational initiatives during peak workloads or business changes
• Contribute to problem-solving and operational decision-making as needed
Requirements
• Experience in operations, order processing, inventory management, or supply chain coordination
• Strong understanding of operational workflows and lifecycle management
• Experience working with multiple systems, portals, or platforms simultaneously
• High attention to detail and strong data accuracy mindset
• Ability to coordinate across teams and manage competing priorities
• Experience with stock feeds, inventory syncs, or ERP / OMS platforms
• Highly organised and process-driven
• Comfortable working in fast-moving, operationally complex environments
• Proactive problem solver with strong ownership mindset
• Strong communicator across technical and non-technical teams
• Curious, adaptable, and eager to learn operational systems end-to-end
Nice-to-haves
• Experience working in Netsuite ERP, Orderwise ERP
• Understanding of logistics and dispatch processes
• Process improvement or operations optimisation experience
Benefits
• Remote Work
• A standard 40-hour work week.