Job Summary This role involves supporting pharmacy operations by understanding billing, reimbursement, and third-party payor requirements, as well as the workflow of electronic health record systems at CarepathRx. The professional collaborates with physicians and healthcare teams to plan and implement safe, effective drug therapy, conducts ongoing patient assessments, and monitors therapy outcomes using clinical and laboratory data. Responsibilities include communicating therapeutic drug monitoring results, providing consultations to patients and healthcare professionals, and maintaining thorough documentation in compliance with legal and regulatory standards. The position requires fostering positive relationships with customers and colleagues, handling complaints empathetically, and participating in performance improvement initiatives. Additional duties encompass supporting pharmacoeconomic programs, ensuring cost-effective medication use, coordinating new referrals, and contributing to staff education and training, all while upholding CarepathRx’s core values and maintaining patient confidentiality. Schedule Mon-Fri between 8-5:30, 3 shifts 8-4:30, 8:30-5, 9-5:30. On Call: Remote, one night per week, rotating Training initial training will be onsite then position has option to move to remote/hybrid once complete Essential Functions Understand billing, reimbursement, case management, and other third-party payor requirements/implications for pharmacy products and services. Understand the workflow of electronic health record systems in use at CarepathRx Assist the physician and other healthcare professionals involved in planning and implementing patient care to ensure safe and effective drug therapy. Conduct initial and ongoing assessment of specific patient drug and disease information to identify real and potential drug-related problem or needs. Assist the physician and office staff in setting therapeutic objectives for drug therapy and establishing parameters for monitoring the safety and efficacy of drug therapy. Monitor the outcomes from drug therapy by collecting, evaluating, and interpreting the results of laboratory data, clinical data, and other pertinent patient information. Communicate the results of therapeutic drug monitoring activities to the physician, nursing and other appropriate personnel. Make appropriate recommendations which are designed to enhance the outcomes associated with drug therapy. Provide consultations and answers inquiries from patients, families, physicians, and other healthcare professionals regarding and their use. Maintain thorough and appropriate documentation in the patient/client record of all clinical activities and communication with patients, physicians and other healthcare professionals. Demonstrate the ability to work effectively and maintain expected productivity. Process and checks all medications prior to dispensing from the pharmacy. Maintain pharmacy records in accordance with applicable laws and regulations. Carry out all responsibilities in accordance with CarepathRX's Core Values. Experience a strong knowledge base in Specialty pharmacy. Capable of assuming responsibility for evaluating and monitoring drug therapy relative to the total needs/problems of the home care patient in collaboration with physicians, nurses, and other healthcare professionals. Attend regular staff meetings to gather and disseminate information. Establish positive working relationships with internal and external customers. Meet expectations for customer satisfaction and anticipates customer needs. Handle customer complaints in a fair and empathetic manner. Cooperate with other staff members when planning and organizing pharmacy services. Maintain confidentiality of patient information. Participate in CarepathRx’s Performance Improvement Program. Promote CarepathRx culture by providing quality, comprehensive services to all customers through a team approach. Assist with development and enforcement of policies and procedures that promote cost-effective, appropriate, and safe medication use. Support the pharmacy's pharmacoeconomic efforts. Review the use of targeted medications for compliance with current pharmacoeconomic programs. Issue controlled substances to patient care areas and maintain records as required by law. Assist with pharmacokinetics consult service and drug dosing per organizational protocol. Participate in the development and presentation of orientation, education and training programs to the pharmacy, nursing, and other staff. Foster a team environment by providing orientation and training to new team members. Work cooperatively with all staff. Communicate issues to appropriate persons in a positive manner. Act as a resource for clinical pharmacy staff. Prioritize required activities. Understand and adhere to all applicable State, local and federal laws and /or regulations, company policies and procedures, external accreditation / review standards. Strive to achieve c