Overview
We are seeking a Mid-Level Okta Administrator to support Operations & Maintenance (O&M) for a federal enterprise identity and middleware environment. This role supports enterprise SSO and platform services integrated across application and middleware stacks, operating within ITIL-aligned service management processes.
The position is split between platform administration (60%) and application support (40%), requiring strong troubleshooting skills and the ability to support both infrastructure and application-facing identity services.
Day-to-Day Work Responsibilities
- Perform 60% platform administration and 40% application/end user support across enterprise identity and middleware services
- Install, configure, and administer platform services and related computing environments, including system software, application software, and associated configurations
- Maintain platform services by applying patches and updates, enabling new features, and performing version upgrades
- Diagnose, troubleshoot, and resolve platform and identity service issues
- Support developer application deployments utilizing platform and SSO services
- Own production application release deployments and provide support for development and test deployments as required
- Implement and maintain automated platform and infrastructure deployments using existing automation pipelines
- Contribute to continuous service improvement through automation and process enhancements
- Maintain technical and design documentation for all platform environments, including architecture diagrams, SOPs, and knowledge-base articles
- Participate in incident, problem, and change management activities in accordance with ITIL practices
Identity, SSO & Middleware Responsibilities
- Administer Okta users, groups, roles, policies, and access controls
- Support and troubleshoot SSO integrations using SAML, OIDC, and OAuth 2.0
- Support MFA and adaptive authentication policies
- Work closely with application and middleware teams to onboard and maintain integrations
- Troubleshoot authentication flows across Java-based middleware platforms, web servers, and APIs
Basic Qualifications
- U.S. Citizenship required; ability to obtain and maintain a Public Trust security clearance
- 3–4 years of hands-on Okta or enterprise IAM administration experience
- Experience in handling tickets, customer requests, and operational support in an O&M environment
- MFA configuration and management, including Okta Verify
- User lifecycle management and access policies
- Experience installing and managing Okta LDAP Agents
- Experience configuring and supporting Okta Access Gateway (OAG)
- Experience with one or more scripting languages such as BASH, Python, WLST, or YAML
- Experience with DevOps and automation tools such as Git, Jenkins, Nexus, and Ansible
- Advanced knowledge of SSO concepts (Okta, Siteminder), Linux, Windows, and Java-based middleware platforms (WebLogic, Tomcat, JBOSS)
- Experience with web servers such as IIS and Apache
- Ability to perform root cause analysis, including log review and error identification
Preferred Qualifications
- Experience supporting federal or government contracts
- Exposure to PIV/CAC authentication
- Experience supporting enterprise middleware platforms and COTS applications
- Familiarity with SIEM and monitoring tools
- Okta Administrator or Professional certification
- ITIL Foundation certification