Posted: Dec 2, 2025
This is a remote position. Job Highlights Contract: Independent Contractor Schedule: 35+ hours per week, Monday-Friday 8:00am-4:00-4:30am Client Timezone: Australian Eastern Time (Brisbane) Client Overview Join a forward-thinking construction and insurance restoration specialist firm that’s leading the industry in Brisbane. This established company handles high-volume specialist projects and is implementing cutting-edge technology to streamline operations. With a focus on quality and efficiency, they’re revolutionizing how insurance-related construction works are managed and executed. Job Description Take ownership of a crucial client-facing role managing the company’s state-of-the-art Simpro CRM system. You’ll be the key liaison between clients, field teams, and management, orchestrating a dynamic workflow of construction and restoration projects. This position offers an exciting opportunity to work with modern technology while developing deep expertise in the construction services sector. You’ll have direct impact on business operations while working with a supportive team that values communication and professional growth. Responsibilities Manage end-to-end client communication and scheduling through the Simpro CRM platform Handle 20-30 professional client calls daily, coordinating project timelines and requirements Process and organize incoming service requests, ensuring proper documentation and follow-up Schedule and coordinate field team deployments for maximum efficiency Maintain accurate records of all client interactions and project status updates Participate in daily check-ins with management to ensure alignment on priorities Generate and distribute relevant reports to keep all stakeholders informed Proactively identify and resolve potential scheduling conflicts Assist in continuous improvement of CRM processes and workflows Requirements Exceptional English communication skills with a neutral accent Proven experience with Simpro CRM Professional phone manner and outstanding customer service orientation Experience in construction, trade, or service industry preferred Tech-savvy with quick learning ability for new software platforms Benefits Independent Contractor Perks: Permanent work from home Immediate hiring Steady freelance job Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process. ZR_25062_JOB Originally posted on Himalayas