Service Support Specialist – Kelly Generator & Equipment – Owings, MD

Job title: Service Support Specialist Company: Kelly Generator & Equipment Job description : The Service Support Specialist will assist the service department in dispatching, customer service, and completion of generator warranty & new unit start-ups. This position on-site at our Owings, MD location. Responsibilities: Assists the Service Project Coordinators in the completion of warranty, new unit start-ups, and all national accounts assigned to KGE by Generac Act as a point of contact between our sales and service departments Provide support to our contractors, customers, and factory representatives Utilize in house software to submit appropriate documentation & file warranty claims Assist with dispatching technicians to assigned projects Support the service team as needed Other duties as assigned Requirements: Strong verbal and written communication skills Strong organizational skills and attention to detail Ability to develop relationships with co-workers & vendors Experience in Microsoft Office (Excel, Word, Outlook) Excellent customer service skills Excellent time management skills Education/Experience: High school diploma. 1 year experience in customer service, administrative or related field Physical Requirements: On-site position Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 15 pounds at a time. PM22 PI191891829 Expected salary : Location : Owings, MD Job date : Mon, 19 Sep 2022 04:56:43 GMT Apply for the job now!