Job title: Service Support Specialist
Company: Kelly Generator & Equipment
Job description: The Service Support Specialist will assist the service department in dispatching, customer service, and completion of generator warranty & new unit start-ups. This position on-site at our Owings, MD location.
Responsibilities:
? Assists the Service Project Coordinators in the completion of warranty, new unit start-ups, and all national accounts assigned to KGE by Generac
? Act as a point of contact between our sales and service departments
? Provide support to our contractors, customers, and factory representatives
? Utilize in house software to submit appropriate documentation & file warranty claims
? Assist with dispatching technicians to assigned projects
? Support the service team as needed
? Other duties as assigned
Requirements:
? Strong verbal and written communication skills
? Strong organizational skills and attention to detail
? Ability to develop relationships with co-workers & vendors
? Experience in Microsoft Office (Excel, Word, Outlook)
? Excellent customer service skills
? Excellent time management skills
Education/Experience:
? High school diploma.
? 1 year experience in customer service, administrative or related field
Physical Requirements:
? On-site position
? Prolonged periods of sitting at a desk and working on a computer.
? Must be able to lift 15 pounds at a time.
PM22
PI191891829
Expected salary:
Location: Owings, MD
Job date: Mon, 19 Sep 2022 04:56:43 GMT
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