Microsoft Digital builds and manages critical products and services at Microsoft, focusing on innovation and transformation. As a Service Engineer, you will support third-party enterprise platforms and services, contributing to process automation and operational efficiency through AI integration.
Responsibilities
- Provide Tier 2/3 support: You will handle user issues, troubleshoot access problems, investigate authentication failures, and escalate complex problems appropriately
- Learn platform architecture: You will understand how SSO works, how multi-org federation is configured, and how to debug issues across integration boundaries
- Build automation with AI: You will use agentic workflows to automate repetitive support workflows—turn tickets into runbooks, runbooks into code
- Document and share knowledge: You will create clear documentation, build internal knowledge bases, and help users self-serve when possible
- Partner with engineering: You will work alongside senior engineers to understand platform changes, test new features, and provide operational feedback
- Grow technical depth: You will learn authentication protocols (SAML, OIDC), API troubleshooting, log analysis, and monitoring practices
- Support multiple platforms: You will handle inquiries across our portfolio of enterprise SaaS tools, learning common operational patterns
Skills
- Bachelor's Degree or Trade Certification in Computer Science, Information Technology, or related field OR equivalent experience
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
- Experience supporting enterprise platform ecosystems, exposure to platforms like ServiceNow, Power Platform, Salesforce, or similar
- Python or scripting experience for building automation
- Experience managing vendor relationships and escalations
- Previous work in a federated or multi-org environment
Company Overview
- Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. It was founded in 1975, and is headquartered in Redmond, Washington, USA, with a workforce of 10001+ employees. Its website is https://www.microsoft.com.
Company H1B Sponsorship
- Microsoft has a track record of offering H1B sponsorships, with 9192 in 2025, 9343 in 2024, 7677 in 2023, 11403 in 2022, 7210 in 2021, 7852 in 2020. Please note that this does not guarantee sponsorship for this specific role.