Reference No: 3264
Office Type: Home office - same as employee home address at the top of the contract.
Elevate Your Career with Zalaris
Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.
We’re big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.
We foster open communication and short decision-making paths that encourage creative and innovative thinking.
Zalaris’ culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit. We’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris’ employees come from different backgrounds, cultures, and walks of life, and we are proud of it.
Role Summary
Step into a key operational role as a Payroll Service Delivery Manager at Zalaris ASA. In this position, you will serve as the primary liaison for our German clients, managing relationships, overseeing SAP-related German payroll processes, and driving operational excellence and compliance. If you're a German speaking payroll expert located in Czechia, interested in taking ownership of client relationship matters, don’t hesitate to.
Your Responsibilities
- Serve as the primary point of contact for the clients, ensuring an exceptional customer experience and high-quality service delivery.
- Ensure services are delivered in alignment with contractual SLAs by monitoring, reporting, and analyzing KPIs related to service excellence and customer satisfaction.
- Take ownership of your client’s service-related financials, including budgeting, forecasting, and cost monitoring.
- Efficiently manage change request implementation processes by coordinating testing, deployments, and system enhancements within the payroll platform.
- Ensure adherence to Zalaris’ internal controls, policies, and compliance standards.
- Proactively lead automation initiatives (e.g., RPA), transition activities between nearshore/offshore teams, and identify further cost optimization opportunities.
- Foster strong collaboration with other Zalaris functions and locations to support integrated service delivery.
Your Experience and Skills
- In-depth understanding of German payroll (mandatory)
- High proficiency in German and communicative English (mandatory)
- Experience in outsourcing company in HR, payroll, or accounting
- Work experience with SAP HCM is an asset
- Business-minded with an analytical mindset
- Ability to plan, prioritize, and structure work to achieve results
- Strong customer relationship management and process improvement skills
- Excellent problem-solving, presentation, and negotiation skills
- Proactive, energetic, and adaptable attitude
- Bachelor’s or Master’s degree in Finance, Accounting, Business Administration, or a related field
What we offer
- Competitive salary tailored to experience and benefits package
- Remote working mode offering flexibility
- A dynamic, inclusive, and collaborative work environment
- The opportunity to contribute to a global leader in HR and payroll services
- Employment contract with an attractive benefits package
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Ready to become part of our team? Join us at Zalaris and be a part of a vibrant, collaborative community of Tech HR and payroll experts dedicated to grow and innovate. #team Zalaris