Posted: Dec 7, 2025
About the position The Service Associate II position at Eastern Bank is a hybrid role that combines the responsibilities of a Customer Service Representative and a Teller. This full-time position involves engaging with customers in both sales and transaction processing, primarily in in-store locations. The role focuses on achieving sales and service goals while ensuring operational compliance and providing excellent customer service. Responsibilities Open deposit accounts , Prepare and process loan applications for various lending units (mortgage, consumer, small business, etc.) , Close loans for customers for applicable business lines (i.e. consumer lending) , Process ATM, ITM, TCR and ICOM transactions , Make referrals to other bank business lines and third-party partners , Proactively reach out to high-value customers to retain and grow the portfolio , Handle daily account maintenance and other service issues as necessary , Achieve quarterly sales goals , Complete and implement additional trainings (Fiduciary, Business Documentation, Operations and Safe Deposit) , Process deposits to customer accounts, including verification of cash and endorsements , Cash checks for customers and non-customers according to bank policy , Process and properly record the sale of monetary instruments (i.e. official bank checks) , File government-mandated reports related to large cash transactions and the sale of monetary instruments , Process foreign currency purchases and sales , Process various types of loan payments and credit card cash advances Requirements High School diploma or equivalent , 2-4 years of sales experience in a retail, financial services or hospitality environment preferred , Ability to work independently and multi-task in a fast-paced environment , Outgoing self-starter with technical literacy , Basic business acumen and professionalism , Strong communication skills to convey information clearly , Ability to build relationships and strong alliances across the organization , Quick learner of products and services offered by the bank Nice-to-haves Benefits Medical insurance , Dental insurance , Vision insurance , Life insurance , Disability insurance , Retirement plan , Vacation , Tuition reimbursement Apply Job!