Description:
? Plan, design, develop, and support information systems used by the Customer Service organization
? Responsibilities include CRM integration with AWS, testing infrastructure creation, day-to-day troubleshooting of system issues, scripting and development for Oracle Service Cloud CRM, and system documentation and configuration
? Must be familiar with Agile processes and possess strong analytical and problem-solving skills
? Join a team based in Boston, MA
Requirements:
? Extensive experience with Oracle B2C Service (Oracle Service Cloud)
? Ability to configure and customize the Oracle B2C Service application
? Develop in-depth knowledge of Chewy business processes and systems environment
? Monitor system alerts and reports to ensure proper functioning
? Follow established best practices for repeatable and scalable business processes
? Interact directly with business users to support solution implementation for business needs
Benefits:
? Remote work option within the… US
? Competitive salary and benefits package
? Opportunity to work on innovative projects at a fast-growing company
? Collaborative and inclusive work environment with a focus on personal and professional growth
