Senior Customer Programs Manager

We're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need. We're looking for a Senior Customer Programs Manager to design and lead high-impact programs that drive customer advocacy, lifecycle marketing, and internal change management. Requirements 5+ years of experience in customer programs, customer marketing, or program/project management, ideally in a B2B SaaS environment. Proven track record of managing cross-functional initiatives from strategy to execution. Strong experience with Salesforce and Gainsight—you know how to operationalize programs within these platforms. Excellent communication skills with the ability to influence, align, and drive clarity across diverse stakeholders. Highly organized and detail-oriented, with strong project management and prioritization skills. Experience leading internal enablement or change management rollouts. Proactive, collaborative, and resourceful—you thrive in fast-paced, high-growth environments. Working knowledge of tools like Google Workspace (Docs, Sheets, Slides), project management platforms (e.g., Asana, Notion), and communication tools (e.g., Slack, Zoom). Ability to travel up to 5% of the year, as needed for team offsites or customer events. Benefits Health, Dental, Vision benefits Employer sponsored 401(k) match of up to 2% for retirement planning Yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers Competitive paid time off policies Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents Access to Noom, a weight management program Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year Donation matching of up to $200 per year Originally posted on Himalayas