Reservations Agent - Full Time

Job title: Reservations Agent - Full Time in Sundance, UT at Sundance Resort Company: Sundance Resort Job description : Job Title: RESERVATIONS AGENT Rate of Pay: $16.00/Hour + Commissions Shift: Monday-Friday 8 AM-6 PM, Saturdays and Sundays 9 AM-5 PM Must be available to work weekends and holidays Full-Time, Year-Round Position FLSA Status: Non-Exempt/Hourly Summary: Assist guests with reserving lodging at Sundance Mountain Resort by curating personalized experiences, providing tailored recommendations, and delivering exceptional luxury service. Key Responsibilities: Provide personalized assistance to guests via phone, email, and online chat, ensuring all questions regarding accommodations, amenities, and packages are answered professionally and accurately. Accurately input and confirm reservations using StayNTouch, ensuring special requests, preferences, and VIP details are noted. Monitor and manage availability and overbookings to ensure smooth operations and open booking availability. Monitor Non-Revenue and discounted bookings in line with our Lodging Partner Rental Management Agreements, ensuring revenue distribution is allocated appropriately across unit types Recommend upgrades, special packages, and exclusive experiences to enhance the guest's stay while maximizing revenue. Stay up to date on room categories, resort activities, dining options, spa services, and special promotions to provide guests with the best recommendations. Maintain a thorough understanding of our third party booking partners and travel advisors being sure to notate reservations appropriately with accurate benefit details, notes, and routing instructions. Build rapport with guests, personalizing interactions to reflect Sundance's brand, as well as Forbes Standards, and exceeding those expectations. Build lasting relationships with our Lodging Partner Community and Resort Ownership, going out of your way to provide assistance and service to their reservation needs or special requests. Handle changes, cancellations, or rebookings efficiently, ensuring minimal disruption to the guest experience. Conduct outbound calls to follow up with guests and finalize their bookings Work closely with sales and event teams to facilitate group reservations, weddings, and exclusive VIP stays. Maintain streamlined communication between Housekeeping , Front Desk, and Concierge teams to ensure accuracy of guest preferences, recognition of special requests or occasions, and other pertinent details obtained during the reservations process/ Manage group room blocks, input and update rooming lists, track reservation deadlines, and work with event planners to ensure seamless group stays. Assist travel advisors in booking their clients' stays, providing expert guidance on accommodations, amenities, and packages while delivering a high level of luxury service. Initiate communication between travel advisors and the Concierge team to enhance the overall guest experience, allowing the concierge an opportunity to curate a customized Resort experience by building a personalized itinerary for each client. Ensure that all reservations comply with Sundance Mountain Resort policies, including payment terms, deposits, cancellations, and special offers. Qualifications: High school diploma or equivalent required; associate or bachelor's degree in hospitality, tourism, business, or a related field preferred. Minimum of 1–2 years of experience in hotel reservations, front desk, or a luxury hospitality setting preferred. Strong attention to detail to ensure accuracy in reservations and special requests. Ability to learn and use booking platforms, CRM systems, and payment processing tools efficiently. Must be at least 18 years old. Exceptional verbal and written communication skills, with a polished and professional demeanor. Ability to actively listen and anticipate guest needs to create tailored experiences. Work Environment: Moderate noise level. On site at Sundance Mountain Resort Benefits: Benefits package that includes: subsidized medical, dental, vision, 401k & paid time off policy. Employee discounts on dining and resort amenities Season Pass Disclaimer: This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy. Expected salary : $16 per hour Location : Sundance, UT Apply for the job now! Apply for this job