As Real Estate Virtual Assistant, you will play a pivotal role in ensuring smooth operation for management o9ice while ensuring satisfaction and retention of our existing tenants and prospects.
Qualifications:
? Strong written and verbal communication skills
? Ability to analyze and resolve customer issues effectively and efficiently
? At least 2 years of Virtual Assistant experience specific to Real Estate
? Comfortable using various property management systems and other Google/Microsoft products
? Must have Bookkeeping experience
? Ability to prioritize tasks and manage time e:ectively to meet service-level agreements
? Ability to adapt to changing processes and procedures in a dynamic work environment ? Knowledge of customer relationship management
? Proficient in AppFolio and Quickbooks
Responsibilities:
? Manage inbound calls and routing to appropriate parties (management, leasing agents, maintenance, including handling and coordinating all maintenance requests)
? Handle… ordering materials, coordination between the general contractor and outside subcontractors
? Manage the web-based marketing sources and property photographs to generate leads.
? Guide potential tenants through our current offerings to meet their needs & direct them to appropriate scheduling/application platforms.
? Provide virtual support on scheduling showings and conveying pricing
? Work to resolve tenant issues, troubleshoot problems, and escalate complex cases to higher levels of support as necessary
? Maintain accurate and detailed records of tenant interactions, feedback, and resolutions in the management system
? Start/Stop utility services as needed including handling all utility billing/payments online with LADWP and SOCAL GAS
? Process invoices via management software
? Draft various notices as needed
? Act as a general administrative assistant to help manage tentants, vendors, and inhouse tasks
? General office management (o:ice supply orders, etc) and ownership errands and administrative requests
? Perform market rent research to ensure current pricing is in-line with market
? Locate and research potential new acquisitions
? Manage contact lists
? Calendar and appointment management as needed
? Prepare tasks and reminders for the team and follow up as needed
? Perform monthly bank reconciliations on AppFolio and Quickbooks for all entities
? Ability to reach out/source vendors for procurement, dealing with utility companies, etc.
Job Type: Full-time
Pay: $5.00 – $15.00 per hour
Expected hours: 35 per week
Schedule:
? Monday to Friday
Application Question(s):
? How many years of experience do you have as a Real Estate Virtual Assistant?
? Did you or o do you also handle Bookkeeping? Please tell me more about it.
Work Location: Remote
