Remote or On-Site Customer Service Representative – Full-Time or Part-Time

Working Level Full-Time Job Category Healthcare, Insurance, Other External Job Title Remote or On-Site Customer Service Representative – Full-Time or Part-Time Location On-Site Marketing Location Knoxville, TN Requirements https://www.teamhealth.com/california-applicant-privacy-notice/ External Job Description and Responsibilities Remote or On-Site Customer Service Representative – Full-Time or Part-Time TeamHealth National Patient Service Center | Work From Home or On-Site $750 Sign-On Bonus + Quarterly Incentives Are you a motivated communicator with a passion for helping others? The TeamHealth National Patient Service Center is seeking Customer Service Representatives for full-time or part-time roles. This position begins with paid, remote or on-site training at our Knoxville, TN location, which you can choose to work 100% remotely or from our office. In this role, you’ll assist patients with billing and insurance inquiries, delivering compassionate and professional service that truly makes a difference.   Position Highlights: - $750 Sign-On Bonus + Quarterly Performance Incentives - 4-week paid remote or on-site training at our Knoxville, TN office - Training hours: 8 AM to 5 PM EST, Monday through Friday - Work from home or work on-site  — your choice! - Company-provided equipment for remote and on-site work - Flexible Scheduling – Full-time and part-time options available     What We Offer: - 401(k) Retirement Plan with discretionary company match (Available to full-time and part-time employees) - Paid Time Off (PTO) + 8 Paid Holidays (Full-Time only) - Comprehensive Wellness Programs – Support for your physical, emotional, financial, and social well-being - Ongoing Training & Professional Development - Health Benefits (Full-Time): Medical, Dental, Vision, Life Insurance, HSA/FSA options     What You’ll Do: - Provide excellent customer service by phone, assisting patients with billing and insurance questions - Research and resolve patient account issues - Update insurance information and rebill claims as necessary - Generate and send itemized statements or courtesy claims - Set up and manage patient payment plans - Accurately document all patient interactions - Maintain professionalism and empathy in all communications - Perform other related administrative duties as assigned     What You’ll Need: - High school diploma or GED - Strong verbal communication and listening skills - Ability to multitask: listen, speak, and type simultaneously - Comfortable using Microsoft Windows and computer-based systems - Previous customer service, call center, retail, or hospitality experience is a plus     Apply today to join the TeamHealth National Patient Service Center—where your skills help make a difference, and your career can thrive in a flexible, remote or in-office environment.   Career Builder Yes LinkedIn No