We are seeking a dynamic and customer-oriented Live Chat Operator to join our growing team. As a Live Chat Operator, you will be responsible for providing exceptional customer service and support through live chat interactions. You will have the opportunity to make a positive impact on our customers’ experience by addressing their queries, concerns, and providing helpful information in a timely… manner.
Responsibilities:
? Assist customers in a professional and courteous manner through live chat interactions
? Respond promptly to customer inquiries and provide accurate information
? Identify and escalate complex issues to the appropriate department for resolution
? Offer assistance in product selection and provide recommendations based on customer needs
? Provide technical support for customers facing issues with our products or services
? Maintain high levels of customer satisfaction through excellent service and efficient problem-solving
? Maintain accurate documentation of customer interactions and ensure follow-ups are completed in a timely manner
Requirements:
? High school diploma or equivalent required; associate degree preferred
? Strong written and verbal communication skills
? Excellent typing speed and accuracy
? Ability to multitask and handle multiple chat conversations simultaneously
? Proficient in using live chat software and customer relationship management (CRM) tools
? Strong problem-solving abilities and attention to detail
