Kelly Services is seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service Representative. In this entry-level role, you will be responsible for providing exceptional service to our clients by addressing their inquiries, resolving issues, and ensuring a seamless customer experience.
Key Responsibilities:
? * Respond to customer inquiries via phone… email, and chat in a timely and professional manner.
? * Resolve customer issues by identifying problems, troubleshooting, and providing appropriate solutions.
? * Maintain accurate and detailed records of customer interactions and transactions.
? * Collaborate with team members and other departments to ensure customer satisfaction.
? * Stay updated on company products, services, and policies to provide accurate information to customers.
? * Meet performance targets and quality standards set by the company.
? Required Skills and Qualifications:
? * Excellent verbal and written communication skills.
? * Strong problem-solving abilities and attention to detail.
? * Proficient in using computer systems and software applications.
? * Ability to multitask and manage time effectively in a fast-paced environment.
? * High school diploma or equivalent required; some college coursework preferred.
? * Previous customer service experience is a plus but not required.
? Experience:
? * Entry level; no prior experience required.
? * Any experience in customer service or related fields is advantageous.
? Working Hours:
? * Flexible working hours with various shifts available.
? * Must be available to work weekends and holidays as needed.
? Knowledge, Skills, and Abilities:
? * Knowledge of customer service principles and practices.
? * Ability to handle stressful situations calmly and effectively.
? * Strong interpersonal skills and the ability to build rapport with customers.
? * Self-motivated with a positive attitude and a willingness to learn.
? Benefits:
? * Competitive salary and performance-based incentives.
? * Comprehensive benefits package including health, dental, and vision insurance.
? * Paid time off and holiday pay.
? * Opportunities for career growth and development.
? * Access to training programs and resources.
? Why Join Kelly Services:
? * Join a reputable company with a long-standing history of excellence in workforce solutions.
? * Work remotely from the comfort of your home.
? * Be part of a supportive and collaborative team environment.
? * Enjoy a flexible work schedule that fits your lifestyle.
? * Access to ongoing training and career advancement opportunities.
? How to Apply:
Interested candidates are encouraged to apply by visiting our website at Kelly Services Careers and submitting an online application. Please include your resume and a cover letter outlining your qualifications and interest in the Remote Customer Service Representative position
