Note: The job is a remote job and is open to candidates in USA. B-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. The Customer Experience Representative engages and educates small business buyers, providing exceptional customer service through various communication channels while aiming to improve processes and enhance customer satisfaction.
Responsibilities
- Deliver a personalized, positive customer experience through various forms of contact
- Inbound telephone support
- Web-based chat support
- Email Support
- Utilizing your specialized knowledge and experience, submit suggestions for improvement to streamline current processes to ensure efficiency and productivity
- Advocate on behalf of the customers internally by proactively identifying areas of opportunity
- Assist customers with account creation and troubleshooting
- Communicate with customers and third-party suppliers ensuring a smooth transaction process
- With exceptional attention to detail, review customer applications to process them in a timely manner and assist with customer documentation inquiries
- Complete ongoing and one-time projects to the benefit of customers and internal teams
Skills
- High School Diploma/GED Certificate
- Positive attitude, hard working, flexible with changing priorities, and eager to learn
- Excellent written and verbal English, reading comprehension, and judgment skills
- Ability to come up with meaningful solutions, even if that means thinking outside the box
- High emotional Intelligence (ability to perceive, use, understand, manage, and handle emotions)
- Love technology
- Think personalized responses are the bomb (even when using a canned/macro)
- Ability to work independently or as part of a team to accomplish our goals
- 1+ year(s) of diverse customer experience; traditional call center, restaurant/food service, front office administration, and everything in between
- Knowledge of Salesforce or similar customer service programs
- Online auction or e-commerce experience is very helpful
- Second language skill at a professional proficiency level (Spanish or French)
- Typing speed of 35 WPM
Benefits
- Competitive compensation packages, including bonus and options
- Medical, Dental, and Vision benefits
- Paid Time Off, telecommuting, and matching 401(K)
- Support for continuing education
- Team offsites, social events, and extracurricular activities are a staple
- Snacks, drinks, and the occasional box of donuts
Company Overview
- B-Stock is the world's largest B2B recommerce platform and system of record for all resale. It was founded in 2008, and is headquartered in Belmont, California, USA, with a workforce of 201-500 employees. Its website is http://bstock.com.