Description:
? Respond promptly and professionally to customer inquiries via phone, email, or chat, addressing their concerns and providing solutions.
? Handle a variety of customer service tasks, including order processing, product information, billing inquiries, and general assistance.
? Maintain a deep understanding of our products/services to effectively communicate features, benefits, and troubleshooting steps to customers.
? Document and track customer interactions accurately in the company’s CRM system.
? Collaborate with cross-functional teams to resolve escalated customer issues and provide feedback to improve overall customer satisfaction.
? Stay informed about product updates, policies, and industry trends to provide accurate and up-to-date information to customers.
Requirements:
? Proven experience in customer support or a related field.
? Excellent communication skills, both written and verbal.
? Ability to empathize with customers and provide solutions in a timely and… professional manner.
? Strong problem-solving skills with the ability to think critically and analytically.
? Proficient in using customer relationship management (CRM) software and other relevant tools.
? High-speed internet connection and a suitable home office setup for remote work.
? Comfortable adapting to new technologies and processes.
? High school diploma or equivalent; additional education or certification in customer service is a plus.
? Previous experience in a remote work environment is preferred.
? Flexible work hours to accommodate customer needs, including evenings and weekends.
? Ability to handle high call volumes and prioritize tasks effectively.
Benefits:
? Remote work flexibility
? Professional development opportunities
? Positive and collaborative work culture
? Flexible working schedule
