About the position
Registered Nurse - Call Center/ On- Call Hybrid
Status: Full Time
Location: Nashville, TN (Must reside in Tennessee)
Hours: 11:00pm - 7:00am
Join our caring hospice team as a Call Center Nurse, supporting patients and families when they need it most. Bring your clinical expertise, compassion, and calm presence to make a real difference every day. We can’t wait to talk to you!
SUMMARY
The Hybrid Call Center/On-Call Registered Nurse provides after-hours clinical triage and telephone support while serving as a mobile on-call nurse when in-person visits are required. The primary responsibility of this role is to staff the after-hours call center overnight (11:00 pm – 7:00 am), delivering timely, compassionate, and clinically appropriate triage to patients and families. When patient needs, acuity, or staffing limitations require, the nurse may be dispatched to perform in-home visits including crisis visits or death visits.
Responsibilities
• Performs after-hours triage utilizing nursing judgment to assess patient needs and determine appropriate interventions.
• Receives and manages incoming after-hours calls, providing clinical guidance, education, and emotional support to patients and families.
• Plans care interventions and dispatches on-call nurses when in-person visits are required.
• Provides telephone support to families at the time of death and initiates appropriate follow-up per agency protocol.
• Serves as a clinical and procedural resource for on-call staff.
• Reviews triage documentation to ensure accurate, complete, and timely clinical records.
• Communicates changes in patient condition to the appropriate primary nurse, team, physician, or outside agency.
• Notifies the on-call administrator of significant issues, concerns, or operational barriers.
• Ensures adherence to agency policies, procedures, and regulatory requirements. On-Call Visit Responsibilities (As Needed):
• Performs in-home nursing visits when dictated by patient need, workload, staffing availability, or geographic considerations.
• Provides skilled nursing care in the patient’s residence in alignment with the established plan of care.
• Conducts death visits to support families and complete required death procedures per agency protocol.
• Communicates patient status, interventions, and outcomes to the triage nurse, primary nurse, and interdisciplinary team.
• Interacts with physicians as needed to support patient care and symptom management.
• Supports care plan goals, outcome management, and variance analysis.
• Participates in planning, implementation, and evaluation of patient services.
• Attends meetings and trainings as requested.
• Covers additional after-hours needs when the office is unable to open.
• Other duties as assigned.
Requirements
• Registered Nurse with a valid RN license, BSN preferred.
• Minimum of one year of nursing experience required.
• Current Tennessee RN License.
• Valid driver’s license and automobile insurance as required by Tennessee State Law.
Nice-to-haves
• Hospice, Oncology, Home Health, or Long-Term Care experience preferred.
• Knowledge of or willingness to learn hospice philosophy and care delivery.