Job Description:
• Maintain contact with field adjusters to ensure timely inspection and estimate/report submissions
• Review adjuster reports and estimates to ensure accuracy, meet appropriate industry standards, and adhere to client guidelines
• Knowledge of insurance policies and endorsements for appropriate application of coverage
• Clear and concise file documentation
• Ability to work with Xactimate/Xactanalysis and collaborate on estimates
• Respond timely and appropriately to all communication
• Monitor and maintain individual queues to ensure that files are being reviewed and closed timely
• Understand and work within multiple client systems, programs and guidelines; Guidewire knowledge preferable
• Assist with training adjusters on client specific requirements when necessary
• Ability to meet and exceed cycle time and quality review metrics
• All other related duties as assigned
Requirements:
• Two or more years of related property claim handling experience.
• Xactimate/Xactanalysis estimating platform experience
• CoreLogic/Symbility experience a plus (Claims Connect and Mobile)
• Decision making skills and the ability to work independently
• Knowledge of claim lifecycle and attention to detail
• Good organization and time management skills
• Excellent customer service skills
• Ability to communicate clearly and effectively
• Proficient computer & typing skills - working knowledge of MS Office: Word, Excel and Outlook
• Familiar with a variety of field concepts, practices and procedure.
Benefits:
• Fully remote position – Work from the comfort of your home while staying connected with a top-tier team.
• 1099 Contracted position - Compensation is paid on a per file basis and is a 1099 contracted position.
• Engaging and collaborative company culture – We believe in celebrating our wins and learning from challenges together.
• Opportunities for professional growth – We support continued education and career development.
• Competitive compensation and benefits package – Because we value and invest in our team.