Posted: Jan 30, 2026
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Meet our Professional Services Team! Successful value-driven Sprinklr implementations start with us. We’re looking for an experienced Global Program Manager to help provide premium services to our global customer base. As a member of our team, you’ll support customers through the initial stages of their Sprinklr journey and work with a team of passionate internal consultants, solutions designers, analytics experts, as well as sales and service delivery leaders to make it happen. We are seeking a highly skilled and experienced Global Program Manager to lead the large-scale, complex global rollout of Sprinklr SaaS & CCaaS products. The ideal candidate will have a proven track record in managing global programs, excellent leadership skills, and the ability to drive cross-functional teams towards successful project delivery. Program Leadership: Oversee the planning, execution, and delivery of the global rollout of Sprinklr SaaS & CCaaS products, ensuring alignment with strategic objectives. Stakeholder Management: Engage with key stakeholders, including senior management, clients, and cross-functional teams, to ensure clear communication and alignment on program goals and progress. Resource Management: Allocate, coordinate and manage resources across different regions and functions effectively to ensure timely delivery of program milestones. Risk Management: Identify, assess, and mitigate risks associated with the program to ensure smooth execution. Performance Tracking: Monitor program performance using appropriate systems, tools, and techniques; report on progress, issues, and risks to stakeholders. Continuous Improvement: Implement best practices and continuous improvement initiatives to enhance program efficiency and effectiveness. Compliance: Ensure all program activities comply with relevant regulations, standards, and organizational policies. Financial Management: Manage program budgets, monitor expenditures, and ensure financial targets are met. Mentorship: Supervise and mentor program teams, providing guidance and support to ensure project success. Qualifications Bachelor's degree in business administration, Project Management, Information Technology, or a related field is preferred. Minimum of 7-10 years of experience in program management, with at least 5 years managing large-scale, global programs. PMP, PMI-ACP, or equivalent program management certification is highly desirable. Strong understanding of SaaS and CCaaS products & technology (Salesforce, ServiceNow, Avaya, Cisco, Genysis etc.). Proven ability to lead and motivate cross-functional teams in a global, matrixed environment. Excellent verbal and written communication skills, with the ability to present complex information clearly and concisely to various audiences. Strong problem-solving and analytical skills, with the ability to make data-driven decisions. Ability to adapt to changing priorities and work effectively in a fast-paced, dynamic environment. Experience in negotiation and conflict resolution to manage stakeholder expectations and drive consensus. Requirements On-Time Delivery: Percentage of program milestones delivered on or before the scheduled date. Budget Adherence: Percentage of program budget adherence, ensuring costs do not exceed allocated budget. Stakeholder Satisfaction: Stakeholder satisfaction scores based on feedback from clients, senior management, and team members. Risk Mitigation: Number of identified risks successfully mitigated or managed without impacting program delivery. Resource Utilization: Efficiency of resource allocation and utilization, ensuring optimal use of available resources. Quality of Deliverables: Quality assessment scores of program deliverables, ensuring they meet or exceed defined standards. Team Performance: Performance metrics for cross-functional teams, including productivity and collaboration effectiveness. Continuous Improvement: Implementation of process improvements and best practices, measured by the number of initiatives successfully adopted. Benefits Opportunity to lead a high-impact global program. Collaborative and inclusive work environment. Competitive salary and benefits package. Professional development and growth opportunities.