Job Description:
• Own the product roadmap for modernizing long-standing products with a primary focus on improving usability and the use of AI by non-technical end users across their journey, from onboarding to day-to-day use.
• Lead discovery to identify where complexity exists today, why it exists, and which capabilities can be simplified, redesigned, or removed.
• Ensure modernization efforts measurably improve product efficacy, including usability, reliability, performance, security, data sovereignty, and cost-to-serve.
• Partner with Product Design to deliver high-clarity experiences for complex workflows.
• Support market understanding through user research, win/loss analysis, and competitive analysis.
Requirements:
• 5–10+ years of B2B product management experience
• Ability to simplify complex workflows into intuitive experiences, without removing critical power
• Experience modernizing long-lived products with careful rollout and migration strategies
• Strong discovery, prioritization, and outcome measurement, qual and quant
• Excellent communication across technical and non-technical audiences.
Benefits:
• Competitive compensation and benefits
• Flexible work environment
• The opportunity to build and shape a premium support function with measurable customer impact.
• A collaborative culture with close partnership across Support, Engineering, Product, and Customer Success.
• Professional growth within a scaling SaaS organization.