Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.
About the opportunity
Join the award-winning Dayforce HCM team. Work with the latest technologies on a world-leading development team transforming human capital management with a single, end-to-end, SaaS application. We are streamlining and accelerating processes, improving accuracy, enhancing efficiencies and driving business results. If you want to be part of a team where innovation fuels your world and career growth is abundant, choose Dayforce.
The Payroll Specialist II is responsible for managing end-to-end payroll operations, ensuring all aspects of the payroll cycle—including taxes, benefits, garnishments, and payments—are processed, reconciled, audited, and transmitted accurately and on time. The role requires maintaining high-quality standards, minimizing errors, and ensuring compliance with legislative requirements and Dayforce contractual obligations.
What you’ll get to do
- Process payroll-related changes, tax forms, and payments accurately and within defined timelines for assigned clients.
- Ensure all payroll activities are audited and reconciled to maintain a low defect rate and high accuracy.
- Manage and resolve client payroll issues and employee inquiries by collaborating with cross-functional internal teams.
- Deliver payroll services in alignment with Dayforce contracts, business requirements, and applicable legislation.
- Maintain and update case management systems, ensuring all client-related documentation is complete, accurate, and timely.
- Drive customer satisfaction by providing high-quality service and proactive support.
- Monitor and adhere to SLA metrics, ensuring all deliverables are met within defined timelines.
- Identify opportunities for process improvements and contribute proactively to operational efficiency.
- Create and update standard operating procedures (SOPs) as required.
- Support quarterly and year-end payroll activities, including auditing and processing.
- Perform administrative tasks and monthly tax reconciliations (Canada & US payroll).
- Communicate effectively with clients and internal stakeholders to ensure smooth payroll operations.
Skills and experience we value
- 2.5 to 4.5 years of payroll experience, with exposure to US and Canada payroll.
- Strong understanding of payroll processes, taxation, benefits, and compliance requirements.
- Ability to manage time effectively and meet strict deadlines and SLA commitments.
- Excellent analytical, organizational, and problem-solving skills.
- Strong communication and collaboration skills.
- Ability to work independently and as part of a team with minimal supervision.
- Demonstrated ownership mindset (“I own it” attitude) toward tasks and deliverables.
- Proficiency in Microsoft Word and Excel.
- Experience with Dayforce or similar cloud-based payroll systems is an advantage.
- Flexibility to work between 8 AM – 6 PM EST based on business needs.
- Fluent in English (verbal and written).
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
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Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process